Been a victim of Western Union carelessness in making payments to 3rd parties like many other customers on this site due to thier lack of identity validation. It has come to my attention WU only enter the deatils of ID presented to them and does not do any validation checks as they make us the innocent believe.

It is all well and good for customers to make individual complaints, but i am suggesting we form a 'Western Union Victims Group' with names and details of all the victims who would like to join the petition against WU. As we are already victims we should make all our best to ensure it does not happen to any other innocent customers as WU are doing by doing nothing, not reporting and helping the authorities.

Once we gain support and membership i suggest we made this (that is WU Policies and Procedures as above) a general public awareness by trying to get media coverage. There are anti-laundering media programmes out there like Crime Watch and if our intention is to help towards this course, i am sure the authorities and the media will give us all the help and support to help of achieve our objectives of making people aware of WU practices.

Looking forward to your support and help. Initially, please get in touch on this website until we found a way forward.

After having made transfers internationally using Western Union for three and a half years with absolutely no problems whatsoever, with an average of three to four transfers per month, I attempted to make another online transfer and the website told me to call a representative. After doing so, I was informed by the representative that I am no longer permitted to use their service now or in the future. I seek an explanation from the representative but he says he cannot say and for me to write to an address but that it will take months for a reply if I get one at all. The rep claims there is a very good reason for the permanent denial of service but refused to say what that reason was.

This is unbelievable. It is unfair business practice. It is tantamount to accusing someone of something and not specifying for what they are accused. Western Union has benefited from my business for the past three and a half years, and now they refuse to even answer why they permanently bar me from using their service? They are an irresponsible company. They show no consideration for their customers. They claim to have corporate integrity as specified on their website that they "do business each day with an absolute commitment to ethics, honesty and credibility", and that their "employees and Agents foster trust, so [their] consumers are confident their transactions are fast and reliable."

This is false.

Western Union has prevented someone from supporting their loves ones. They have made them encounter hardship. No food, no water, no electricity. And for what reason? What justification?

Western Union offers none, and Western Union offers no means for conflict resolution, so that any misunderstanding may be clarified. This is irresponsible.

Western Union is an irresponsible company because it acts without consideration for its customers. Western Union places corporate interests above those of serving the needs of its customers. If Western Union is going to impose bans on customers, then as a company it is ethically and morally obligated to identify the reason, justify the reason, and provide evidence to substantiate the reason, otherwise it is arbitrary. If it cannot do those things, it acts without integrity, without consideration, and with a blatant disregard for the welfare of its customers and their loved ones.

I strongly discourage anyone from using Western Union. Even after three and a half years of using their service without any problems, they will for reasons they will not disclose block, ban, or otherwise bar you from using their service as it so interests them. Based on my personal experience, they conduct themselves with unfair business practices and should be avoided. There are other money transfer services that act with significantly more integrity, lower fees and better exchange rates than Western Union.

Dear All,
Kindly take a good concern about the below mentioned complaint as I'm totally frustrated and i do care about Western Union worldwide Reputation so as u do.special i get used about the good, fast and accurate all around the world of this respectable organization. so please take a necessary action about the below.

I'm complain about the service in Egypt (Cario) coz it's really awful I'm having a transfer from Qatar and it delivered here in Cairo 5 days ago and i couldn't receive it due it the system here as there's the following problem by the way this's the case with all the customers here in Cairo not just me i asked people to complain as well and hoping they well

1.All( Arab-African bank) western union's branches have stopped delivering any transfer for the customer, customers could just send from there they stopped the service and this's wasnt the usual case they stopped the service without announcing or notifying the customers, customers discover by chance when u try to go for a branch to have ur money!!!

2.There's two Western Union's branches in Cairo (Nasr city and Almaza ) baranchs has been closed permanent without carifying or notifying the customers as well when u go u found it CLOSED!!!
AND BY SO THERE ISN'T ANY BRANCHES IN MISR L GADIDA EXCEPT (El Marghani and El Hegaz)
imagine the crowd!!!

3.the call center 19190 are awful these days they dont reply or they answers rarely coz they dont want to face customers problems!!!

4.Now they open and close the other branches like (El Marghany &El Hegaz) branches with the time they like not due to the working hours
and when u ask they just say we've updating system!!!
and because of this's the only two open branches in Misr l Gadida and they open upon their interest u cant imagine the crowd as all people are rushed for only two branches and for only few HOURS i went 6 times on the last 3 days and i couldn't take my money YET!!!
I waited more than 1 hour without having my turn so i left!!!

is that normal actually it's the 1st time to see so about Western Union not just in Egypt but in any other country i visit.
may i ask u question when i can't get my transfer for 5 days why I'm supposed to have my money transferred for you and not through my bank accounts which take 3 WORKING DAYS FOR SURE!!!

5. when i tried to complain here in Cairo i called the head office at Maadi the call center agent was totally provoker at first he asked me about my problem i said i think u won't help me i need a manager but he insists i said ok it's his work by the way after narrating the whole problem he said ok we'll fix thing up but not tomrrow but on the next weeks!!!
and he told me that on Fri. the branches will open from 3:5 PM. however El Marghani branch's clerk told me that they'll open from 9 AM.!!!
when i asked the call center agent to transfer my call to the manager at first he refused then he transferred my but Nobody answers the manager wasn't there!!!
then i asked the agent for the manager name in order to submit his name on this complaint he refused to tell me his name saying" you are not allowed to know the name of the manager and nobody help you except me!!!" i got nervous saying ok bye and hanged up the phone

but i got the name of manager name through another one the manager name is "Mostafa Shams"

so please take a necessary action put all the above complaints on your concerns coz it's a real disaster here in Egypt that awful service that thread Western Union whole reputation coz here they 're supposed to be part of your organization sir right?!!

so please I'm waiting for your feedback
your prompt support will be highly appreciated.
Yours,
Rania Samir
E-Mail:[email protected]

I attempted to use Western Union to wire some money to my teenage son and his classmates who drove from IL to FL and were attempting to pay for their hotel but were facing debit card limits over a holiday weekend.

Western Union took all of my personal information, credit card information, driver's license and even social security number. After about 20 minutes of being online with someone who ultimately admitted he was in an office in Mexico City, he said they were going to have to decline the transfer. He said my credit card was fine but they could not verify my identity. He refused to tell me more saying that it was a violation for him to tell me reasons for the denial.

It was ridiculous. I have a high credit score, have lived in the same home and worked in the same job for 20 years, etc. The person I spoke with by phone could not speak English well and kept repeating information incorrectly, so that was likely the problem. When I finally spoke with his supervisor, he was rude and basically refused to answer me when I asked what I could provide to them to get the money transferred from IL to FL.

I will NEVER attempt to use this company again.

i sent money to my sister in london for her accmodation, and this man asked me to send him the MTCN so that he can verify the amount sent, then when i sent it with in 2 hours he had withdrawn the money on my sisters name by producing her fake ID..

i feel like the world's biggest fool, but i did this only for the reason that its on my sister's name, and inspite of having the MTCN he cant withdraw it,

and now when i call him, he denies straightway that how can he withdraw if the money is not sent on his name.
if i knew it before or heard of such a scam before, that western union has such a bad service. i would hv never sent it.

if theres someone who can help getting the money back? its my hard earned money.