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Josh
July 10, 2009
Lousy service
I bought a timeshare from Westgate Resorts and paid off my debt more than a year ago. Since then I was promised that I was to receive my deed and other official documents within a few months. It has been longer than a year, I even visited Westgate a few months ago, and despite of empty promises and lousy excuses I have not received anything except lousy service. The only time Westgate made great effort and used an aggressive approach was when they wanted to sell more or needed to collect money. Every time I spoke with a customer representative there was the usual sentimental bogus and marketing strategies where there were specials involved for me to upgrade and that the deadline for the special would expire soon. I would not recommend anyone to buy a timeshare from Westgate and fall for their marketing strategies, at least not if they do not really care for their customers (after collecting the money) and give such lousy service.
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October 24, 2008
no loyalty to old owner
My husband and I have been an owner at Westgate since 1994. Since, that time we have upgrade twice. A upon purchasing at the Towncenter before it was completed, making our decision based on presentation. We stayed in our unit for 3 years looking down at a dirt hole, with the promise we would a have beautiful swimming pool as our view. Well, it turn out to be a view of a garbage dumper. The view of the pool turned out to be for the units more to the left of the building. We feel that they misled us. We were informed that the only way we could change our unit was to purchase another unit. Westgate only wanted to give us what we paid for it, not the increase value after 12 years. In order to purchase we would have to come up with another $10, 000. We do not want to invest anymore money. So we are stuck with looking at a dumper. I could not refer any of my friends to buy at Westgate or any timeshare. All they are interested is getting your money. My husband and I have been a owner at Westgate since 1994. Since, that time we have upgrade 2 time. A upon purchasing at the Towncenter before it was completed, making our decision based on presentation. We stayed in our unit for 3 years looking down at a dirt hole, with the promise we would a have beautiful swimming pool as our view. Well, it turn out to be a view of a garbage dumper. The view of the pool is for the units more to the left of the building. We feel that they misled us. We were informed that the only way we could change our unit was to purchase another unit. Westgate only wanted to give us what we paid for it, not the increase value after 12 years; in order to purchase we would have to come up with another $10, 000. We do not want to invest anymore money.
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