Westinghouse
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Category: Services
Contact Information
United States
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Westinghouse Reviews
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shoule90
July 21, 2011
Horrible customer service
I have a 26" westinghouse lcd tv. its about 11months old. recently the tv just stopped working. it would turn on for a split second and shut off. afetr reading some of these reviews it doesnt seem like im the only person with this problem. i called westinghouse customer service and got nothing but attitude from all of the service representitives that i spoke with (which was proably about ten or so different people) i told them my issue with the tv and they were very unwilling to help me out because the tv was technically "out of manufactures warranty". when i realized i was getting no help from any of these people i asked to speak to a supervisor. the woman i was speaking to proceeded to tell me there was a 24-72 hr waiting queue to speak to some above her position. I asked her to put me on the list anyways. after waiting two days i finally got a call from a supervisor. this person was more helpful then anyone else i had talked to. he agreed to extend the warranty because im sure he realizes im not the only person with this problem. he then told me i would be emaiuled the send back process, but would not recieve it for up to 48 hours. to recieve an email?! this place is horrible customer service!! i sent the tv out after recieving the email. that was about 2 weeks ago. i just called today to check on my order and was told it could be another 2 weeks before i heard anything about the status of my "replacement" i have to say if i had the extra 500$ to spend i would have gone out and just bought a new tv, and NOT WESTINGHOUSE. hopefully i have better luck with the tv they send me(if i ever get it) needless to say im very upset with westinghouse and how theyve handled my issue. i will never do buisness with them again.
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wasteofmoney99
June 11, 2011
vertical/horizontal lines
In November of 2010 we bought a westinghouse vr-4085-df tv from Target. Little did we know the tv would only last us 6 months and gets horizontal and vertical lines up and down the screen after about 10 min of use. We can never watch a show without this happening. The tv will then shut off, and we need to unplug it, the plug it back in and it comes on. From what I read on here, this wont happen for long, pretty soon it just won't come back on at all. People work so hard for their money to buy these products companies should not be allowed to produce and continue to sell such awfully manufactured products. its really not fair to consumers at all. Something should be done.
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Alex
April 22, 2010
Don't trust them
Bought the TV 2 1/2 years ago and now it won't work. This TV has a very low life span, Do not buy this TV. Their customer service will just refer you to a tv repair company but you still have to pay for the repairs. I will just buy a Sharp or a Sony instead of getting this westinghouse fixed since I do not trust the brand.
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Mariana
February 2, 2010
Beware
I will make it simple and short. I bought a SK-19H210S Widescreen HDTV on 11/24/07. In December 2008 it would no longer turn on. I called Westinghouse, they could only tell me that the warranty had expired and I was on my on. If you want to spend a three hundred dollars on a tv and risk it lasting only one year, go ahead. My suggestion is to stay away. They do no make reliable products, and from the other complaints I read, it only confirms my suspicions. I will never buy another product from them. I am just happy I only bought a small tv and not one that cost a lot more.
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Cann6
January 21, 2010
Terrible experience
Still waiting. 3 months for TV. we paid shipping to them, followed all instructions. for one month it was lost. finally a rep said yes we have your tv, i see your tv, but i can't help you. i told them i would call a lawyer - they said go ahead. it is our ceo's fault.
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Moller
January 14, 2010
Terrible company
Bought a 24" monitor and absolutely loved it until one day it would not turn on. 11 months into 12 month warranty so I shipped it to CA, my expense, about $70. I called weeks later and they "did not have it in theiur system." I had to prove it was delivered Oct 3rd. Good thing I had my tracking number. It is now 11/10 and I still don't have it back, but they say it is shipped.
Couldn't get them to call me, or e-mail even after they acknowledged the monitor was received and not processed for many weeks. I always had to call them. When I first called, they told me to call back in a week to find out the status. When they finally processed it they refused express ship it. I still don't have it back but I expect to receive it this week. The last customer service guy I talked to, after listening to my complaints of bad service, did go out of his way to call and leave a message with a tracking number. Other than his effort, their customer service it beyond terrible. My RMA number, if anyone at Westinghouse cares: 40012365CU. They have all my contact info and I would be amazed at this point if anyone actaully contacted me, or even cares.
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Ubak
January 14, 2010
Avoid at all costs
We purchased a Westinghouse Vituoso Refridgerator in 2004. It packed up in the first two weeks and needed replacing(alarm bells should have started then). 14 months later and another service call out totaling $330. Four years later and the thermostat has gone - $500 to replace and the rubber seal has gone on the freezer door. They can't replace the seal so the whole door needs replacing - another $200. Westinghouse will never be in our house again, or our friends and family.
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Morry
January 5, 2010
Terrible customer service
I purchased a Westinghouse TV in December and the picture died in July. AFter several phone calls and attempts to fix, I was told I had to return it to CA. I also was told a replacement unit would be shipped out to me within 5 to 10 business days after they received my unit. It has now been a month and they can give me no answers when I will receive my "referbished" unit. I could get no further up the complaint chain than a supervisor of customer service who was no further help and refused to relase and contact information for a person of authority that I could complain to. I am at a loss of what to do next.
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romspi
January 5, 2010
Faulty product
I purchased a westinghouse upright stove 4 years ago. It has the glass-top hotplates. Already 2 of the hotplates are faulty and won't reduce in heat - they stay on at full heat when turned on. I contacted Westinghouse and was basically advised "too bad you didn't extend your warranty".
I would have thought that 4 years is NOT considered as reasonable life for a stove!! I might understand if it had extensive use, but I am a single person, and the usage was minimal to mediem at best.
Isn't there something that I can quote to them to try and get them to at least offer to pay for some of the costs?
I would appreciate any assistance.
Regards
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Thomas
July 30, 2009
Bad service
I'll never do business with ecost again. I bought a refurbished westinghouse tv. Turned it on, it locked up and never worked again. Ecost told me to call manufacturer. It must be illegal to sell a defective product that never works. Selling a product has implied merchantability, doesn't it? Now they took my money and left me holding the bag.
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