I bought my car thru Westlake Financial - Oct, 2009. I wish I had seen some of the comments from dissatisfied customers before doing business with this unethical company. In July, 2010, my car was involved in an accident. Now I take full blame for not having full coverage on the car and I advised Westlake as such. I ask for assistance in getting the car fixed. Which they agreed too. I even said I would increase my payments from $400 a month to $600 a month in an attempt to pay them back. Five days later, I received a letter from them stating they had picked up my car from the repair shop and it would be sold in a private auction on a particular date. When I received that letter I assumed they'd retracted on the agreement and did not want to work with me. Now understand, I was not late on my payments nor had I ever missed a payment but I did not pay August or September payment because I had received the letter stating they were selling the car. Since then, I've received calls everyday...all day...on my cell and at work. I have ask them to stop calling my job (to no avail) and have explained to them I would not make another payment since they (in essence) repo'd the car. Since I am a 'Paralegal', I'm investigating what avenues can be taken to stop this harrassment. I have found that you can write the company and advise them to only contact you via letters (as long as your address has not changed or if it does, you notify them of the new address). I am initiating that avenue today (via certified/return receipt letter). I would recommend all who have problems with this company, send their complaints in writing and make sure it is certified/return receipt. If I find out anything additional to do, I will advise all.

These Company had a bad way to collect the Personnel they had or they don't have a good Education or they are used to deal with I don't even know how to said the right word I never but never had any problem like with this collectors they are very Rude not only with the mens but a woman call my Wife she even treaten my Wife to send the Police these people they think I am ignorance of the Law in these country if we all the people in these blog can get a lawyer an sue them they will understand how treat the Customer .

I am a current Westlake Financial customer and due to extremely hard times I fell behind 1 payment.

Yes, they have every right to call you and try to collect their money. No, they don't have to care about your personal issues. Yes, they can repo your ride, but...

Can they repeatedly harass someone with several phone calls A DAY? No. Can they call you names and insult you whilst trying to collect? No. Can they harass your friends, family, neighbors, and coworkers? No. Can they make threats they aren't legally allowed to follow through with (like putting you in jail)? NO.

Just because someone is having a hard time financially doesn't give these jokers the right to treat them like scum. Learn to treat people with respect while being firm and maybe you'll not have people suing you and posting awful things about your company online.

I contacted an attorney in my state and guess what - LAWSUIT WHAT UP.

Westlake almost got me FIRED because they called my job (doctor's office) SEVERAL times a day, almost everyday. My boss told them to stop calling her business and to deal with me by cell phone. I had talked to a Westlake rep SEVERAL times and told them I was sorry I was late, but I was paying double payments my next due date including any fees and if they had to repo, well then, so be it.

Not only did I get YELLED at, insulted, and bothered by phone calls several times a day, but even just calling to MAKE a payment was painful! The rep "Manuel" refused to take my payment if I didn't give him all my contact numbers. Finally he gave in when I asked if he was REFUSING my money.

An example of their AWESOME customer service: I told them yesterday (as I have everyday for the last week or MORE) I was paying double payments today AFTER noon when I got paid...they called me at 10 AM PST and were demanding payment. I said I couldn't til after noon, like I said. The guy, who refused to give his name, said "IT IS NOON NOW"...uhhh no, in my state it's 10 AM so talk to ya in a couple hours. Thirty minutes later they called my JOB (after repeated requests by me and my boss to not call there, they have THREE cell numbers for my husband and I) and hung up on our receptionist.

So I gave them my credit card # to make a payment and they screwed me up by taking to much so I had my bank take the money back thx wells Fargo! Then they not only will not take my payment by anything other than a non paper trail so I can track it but, they have refused my phone calls and put me on hold and in a circle finally hanging up! W T F ! And keep in mind I only have less than a thousand dollars left and I do have the money to pay off my truck AND THEY WILL NOT TAKE IT! So I am going to take to my bank tomorrow and see if I can pull a loan through my bank and let the bank handle these MOTHER ***KERS. If I would have know that this company was like this I would have NEVER! bought or had my loan through them! Think twice!, , , , , , , , , , , , , , , , , , , , , , , , , , , , ... I guess if push comes to shove I'll improve my credit while this whole *** is going on, tell all my friends on all the networking sites I have and maybe cause this joke of a company to go under!.

I called to pay my bill for the auto loan that I so wish wasnt through them!! They told me I was unable to use my checking account because my last check bounced, I said no it cleared, I have my bank statement. He told me I was rude and do not know how to have a conversation with manners, told me to shut up and listen to him, then someone with manners may reply! I told him I am educated and not to speak to me this way! He laughed about it and said then why did your check not clear? When I said I work as a RN in a hospital, hetold me it cant be a very good hospital. This man should be fired! They are literally insane, they may state this is out of Cali in the USA...but, I dont think customer service IS! Odd that they are so incompetent that a year later, they still cant put my correct address in...something tells me, this man hasnt even finished highschool, I know rude children that are much politer than he is!