This process started on April 24, 2008. I ordered a set of expensive tires and wheels from wheels next. To start things off shipping was three weeks late and the wheels only arrived after three weeks because I called Fex-Ex and made it happen. Unfortunately when I went to mount the tires and wheels on my car one of the tires was found to be defective. I called Wheels Next and was asked for proof of the defective tire.

I sent this and was given and a week later got an RMA. I was told to send back the wheel and tire for replacement and to keep my receipts so my shipping could be reimbursed. After my wheel and tire was shipped I sent an e-mail concerning the reimbursements. It was at this point after I already shipped my product back that I was informed I would have to pay for shipping both ways.

Had I known this I never would have sent the tire or wheel back as the shipping costs is easily more than that of the defective tire. I sent 4 e-mails to their customer service representatives concerning this issue (with no response) and I have tried calling only to be left on hold for over 2 hours. Now, they have one of my wheels and will not contact me. I feel like I am being held hostage for a defect completely out of my control.

I have not been able to use my wheels since I purchased them and it is now the beginning of August. If I ever get my wheel back it will have to go directly into storage with the other three because our season is short and mounting the wheels for one month serves no real purpose. A wheel next was misleading in their phone conversations with me and does not seem to care about their customers. I would recommend that people stay away from WheelsNext.com.

i ordered a wheel and tire package on a weds night, they state someone will call within 24 hours to confirm the order so when no one called i called them and they stated oh eah your order is ok it should be shipped by monday or tuesday at the latest and you'll have them friday the latest . so friday has come and gone 15 days after the order was placed i call them again today and i get well were waiting for the manufacturer we should have them tommorow, we'll call ou tommorow and give you tracking order and i should have them in 7 days at the latest, long story short i was told they were in stock, they were not !!! i was told they were shipped, they were not!!! this company does not fullfill orders and they should not be endorsed by the bbb !!!