This is the best. I had an appointment with A&E today 12/16/09 between 8:00am-12:00 noon. Called customer service at 12:10 and was told the Technician was running late, she would try and reach him and get back to me. At 1:40, I called again, was told that they would contact the technician and get back to me. No call back either time from Customer Service. I call again around 3:00, as I was speacking with Customer service, I looked out the window and saw the truck, in front of my house. I mention it to her and ask why the Technician did not give me a courtesy call. She said, some technicans doesn't have phone and he is one that does have a phone. Now mind you. I am looking at this guy talking on the phone as he get of of the Truck. Never mimd that. I let him in and the first thing he says to me is: You know you have to pay. I said and I also deserved a courtesy call that you would be late. He started the washer and said, oh you said the Suds light and the F35 light comes on. He let the machine run for awhile they he said you need a WL switch that cost $142.57 and plus the $129.99 labor fee. And by the way, you should clean the machine once a month and I have a product that does a great job for $12.13. So I said, can I clean it now. He paused and said wait until we replace the part. So I order and paid him $303.56, of which the part will be here in a few days. Well, later on in the evening, I decided to run the clean cycle, so I used one of the tablets that I purchased. My machine is now working fine, no Suds of F35 light. I believe, due to the fact that we purchased the machine in 2008 and never cleaned it, that was the problem. The Technician never looked bedhind, under the machine.

Poor Customer Service and they are ripping people off. Due to the Holiday season, I gave him a tip.

Please do not use A&E for anything...