Whirlpool Cabrio

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Category: Home & Garden

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Whirlpool Cabrio Reviews

Shari Chiara May 31, 2011

Reoccuring problem

In January 2011 I had my Cabrio (Model: WTW6400SW2) repaired for the quality issue that was resulting in the F51 error code. After dealing with the horror that is the service company (who they don't tell you is jointly owned by sears & whirlpool) they use (who was a no show and then lied about calling us) I escalated after having waited more than 3 weeks and had a local repairman here to replace the control panel (it took 15 minutes in total) that was apparently the culprit. Unfortunately we're now at the end of May -- a mere 4 months later ... and guess what code I'm getting again ... F51. I called Whirlpool Customer Service and after sitting on hold for 48 minutes (interesting how every time you call no matter day or time they are experiencing higher then normal call volumes) to find out that they weren't going to stand behind what they did ... that in their mind they fixed the quality issue. If in their minds the repair was supposed to last 4 months ... that's a quality issue to me. I have a number of people that purchased this washing machine because of me, and to be sure I will be advocating the complete opposite in the future. I will never buy Whirlpool or Maytag (that equally sucks) again. What was also special was that when I posted a comment to their facebook page ... they deleted it ... guess they don't want people knowing the truth... they have forgotten that it is women who make appliance purchasing decisions ... and they way they do that is by talking to other women ...

Markgloverville June 30, 2010

Service

I bought a Whirlpool Cabrio washer and dryer set. I have been having an F1 error code pop up. I contacted Whirlpool about the problem and they scheduled for A&E Factory Service to come and fix it at no cost to me. I spoke with the service tech that was going to be coming via phone. He started talking about the price. I told him that Whirlpool said that there would be no charge because this is a known problem with the Cabrio. He told me that I would need to call Whirlpool to get this straightened out, because there was nothing he could do. I called Whirlpool and the gentleman I spoke to said that the previous Whirlpool person I talked to put some number in the wrong space and that is why the service tech was talking about money. Whirlpool rescheduled my appointment which is two weeks later now, with the numbers in the right spot. I am so angry with them right now. Furthermore they are just saying it is a known problem, they wont issue a recall and I think they should.