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July 22, 2008
Bad service
I purchased a Whirlpool Gold Conquest refrigerator in July 2004. A week ago the LED display and lights went out on the fridge side. After checking the refrigerator we found that the control panel had a huge burn mark on it and plastic case it was in had a burn mark. We looked up the part as we were going to order it. What we found was pretty scary. There were hundreds of people with the same exact problem on the same model refrigerator even down to the same burn spot on the board. We thought this had to be a defect in the board so we called Whirlpool customer service. We were told that because the refrigerator was out of warranty that they would not help us. We explained how there were hundreds of other people that had the same problem and that it is a fire hazard but they did not care. All we wanted was for them to replace the board about $70.00, they refused. We paid over $1800.00 for this refrigerator that barely made it to 4 years old. I find it very troubling that Whirlpool cares so little about their customers safety that they would not budge one bit to help us unless we paid for everything. Beware of this refrigerator IT IS A FIRE HAZARD!! and whirlpool could care less.
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March 31, 2008
Bad company to work for!
I see many complaints about Whirlpool's products, and it comes as no surprise. Someone I know is in a supervisory position at the dryer division. The division employs "bait and switch" tactics. For training period, they tell almost nothing about the nitty gritty and allow candidates to believe they will receive a pay increase for a major increase in responsibility. No one tells them until they hire in that: 1. Most hourly employees make more than they do, and 2. They pay almost double for benefits as hourly employees, meaning, to go into supervision, where they work 60+ hours and suffer nightmare after crisis continually, they actually take a significant pay CUT.
Upper management make decisions based on theory without trying to see if it is actually doable outside of their cozy offices. For their "performance reviews" of their direct subordinates, back stabbing is actually encouraged if it makes another department look worse than theirs so that managers and directors get their nice fat bonuses at the end of the year.
Hourly employees can do no wrong. After they are permanent hires, they can show up late day after day, have accident upon accident, and can almost never be fired except for the most egregious offenses.
So, those of you with business degrees or related looking for supervisory experience, stay away from Whirlpool Corp. They pay almost nothing, expect you to work insane hours, stab colleagues in the back, and babysit hundreds of adult children with their petty squabbling and slothful attitudes.
Not to mention the awful sexual harassment that goes on there everyday! I am very surprised that there has not been a major lawsuit by now. But, most women there shrug it off as "it's just the work environment here. No one is really serious."
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