We purchased a $500.00 Whirlpool GU1200 dishwasher in 2003. In little more thatn a year, just long enought to be out of warranty, the items in the top rack were not getting clean. We did not connect the problem with the motor until the repairman we called out diagnosed the problem. We had him install a new motor for about $300.00.

Within 6 or 7 months we were having the same issue - top rack not getting clean, soap not always getting rinsed out of dispenser. Called the repairman back - diagnosis: motor is burned out. When we asked if the motor was not under warranty, being only 6 or 7 months old, we were told that the motor was only guaranteed for 3 months. A $185.00 motor guaranteed for 3 months? We did not have the motor replaced, but called Whirlpool and complained. They repeated the same thing: it is no longer under warranty.

I made a pest of myself with emails and letter to Whirlpool Customer Service and to company officials. Finally, a Whirlppol exec. calls and says they will send us a new motor as a goodwill gesture, but will not pay for the installation. This was the best I could get. We agreed; they sent the motor and my husband installed it.

That was a year and a half ago and the motor has been failing for the last 6 months. We have not yet contacted Whirpool about this, but are pretty sure it will be the same excuse - not covered under warranty.

I will never again buy a Whirlool product, nor any product made by an affiliaited company (Maytag, Kitchen Aid). By the way guess where that defective motor is made? You guessed it - China!