So I logged a complaint about my Whirlpool Duet washer last week and was surprised to receive an email the next day from someone who works for Whirlpool. I guess I should have realized Whirlpool has people tracking this website. After talking to the man I was a little optimistic about Whirlpool really caring about their customers. The man was very pleasant and his demeanor gave me more faith in Whirlpool’s customer service. When I spoke to him he asked me if I had the slips from when the washing machine was worked on since it was out of warranty and I did. He asked me to fax them to him, well, the first time I faxed them they weren’t dark enough for him to read. So, still having faith that Whirlpool actually had good intentions I ran to Staples to make darker copies and faxed them to him. He just called a short time ago and told me they could offer me a 25% discount on the part/s. Big deal 25%... The machine is such a piece of crap the technicians are unable to run the diagnostics so it’s trial and error. Fortunately the repair people are reputable and reasonable; they told me they would only charge me for the part that fixes the problem. The most expensive park is $145, so, the big discount from Whirlpool would be $36.25 at most. To date I’ve spend $313.00 on this piece of crap, I’d be spending another $150.00 after the discount to fix it. I don’t think so.

My machine has either a door lock issue (already replaced once and unlikely the problem) the MCU or the CCU. I’ve been reading the complaints on this website about Whirlpool washing machines and customer service. Seems like these machines have a lot of door lock, MCU and CCU issues. And again, NO customer service. What a waste of my time and I actually had a false sense of their actually taking an interest and caring about their customers.

I have never had a worse outcome over an issue with anything I’ve ever purchased. I’ve told a couple friends about this website and how I was contacted by Whirlpool. I’ll now send an email to everyone in my address book and let them know about my experience with Whirlpool and about this website.