I purchased a Whirlpool Duet washer & dryer the end of June 2006 so they aren't even 5 years old yet. I've already spent $320.00 on the washer since it's been out of warranty. nothing but a nightmare. The last time I had to pay for repair on the washer was just 6 months ago. Already I'm having another problem, either the MCU or CCU which are circuit units, expensive! So, I have sent Whirlpool emails in the past and most recently did only to receive a reply, "too bad, so sad". The store where I purchased it suggested I call Whirlpool to see if they'll do anything to help me out. Nothing, just a lot of lip service. When I said I see Whirlpool doesn't care about customer service or satisfaction. Oh no, they care. I told them actions speak louder then words and I didn't see any positive action from them. I would NEVER purchase another Whirlpoor product again. It's not like it was the first time I had a problem with the machine.

In March 2006 I purchased a very expensive Whirlpool Duet washing machine. I moved into my new home and started using the machine in May. Today, on November 29, 2006 I washed a load of delicate clothes (a small load) only to hear water gushing all over my laundry room floor. It took me an hour to clean the floor, an hour to wring the clothes out and it took the Whirlpool dryer also purchased at the time over two hours to dry them. A pair of nice pants and a blouse was ruined of course and will never be useful again.

I called Lowe's where the washer was purchased who gave me a list of three Whirlpool dealers who would come out and service the machine since obviously it was under warranty. To my surprise after calling the Whirlpool dealers the first appointment is six days from now. I called Lowe's and the manager said "Oh Well, Lowe's didn't make it", and that is how it has ended.

I have broken my fingernails and my back cleaning up my new floor, I have used tons of electricity trying to dry the clothes, and I have ruined half of those clothes. Whirlpool buyers BEWARE.