I have purchased washing machine H70 of Whirlpool India ltd. from their online shopping store "Online deals.com". As per the advertisement given on the online deals it was assured that the customers purchasing washing machine through online deals will be in given free gifts worth 1495 of Trendz dinner set and a scratch card including the bumper prize. I purchased the said washing machine and it was delivered to me on 22nd of October 2007 but without any gifts. After some days I approached the online deals through their telephone no as given by them and as well via E-mail . Firstly they did not respond to my calls and finally the no. was kept engaged. After further pursuation and lodging a complaint in the complaint box of the Whirlpool , an email was received by my wherein I was assured that the gifts will be delivered to me within 3-5 days. Besides the customer executive also talked on phone with me as well as with my wife, assuring that the gifts will be delivered. After some time, a letter along with a scratch card was sent to me wherein they intimated that all other gifts will be sent to you within days. But till date more than one and half month has elapsed and nothing of any sort has come from them except that of scratch card. I once again tried to call them on phone, but nobody responded on the phone. This is utter cheating of the customers by luring them to buy online and promising free gifts with the products. I want to bring this fact to the notice of all the people as well as to the concerned authorities in the whirlpool India ltd. so that I am given the due gifts that they promised to give with the products.

Hoping for early response

Rakesh Kaul