----- COMPLAINT TO DEHRADUN CUSTOMER CARE CENTER
Subject -: About Exploitation, negligence & not attending of complaints by customercare haridwar .
Model - Whirlpool professional, Deluxe, 340 litres, FF 35B/2009

Sir,
I Purchased the Refrigerator Model no - FF 35B/2009, groos volume - 340 litres on 14 / 10 / 09 as per Invoice no - 30881 & Receipt no - 52388 Dated 14th oct 2009 from TRISHUL AGENCIES, JWALAPUR, HARIDWAR . The Refrigerator was dispatched by DEALER TRISHUL AGENCIES to our home . After opening the Refrigerator, It was noticed that that the upper Rack on which Bottles are placed was found Broken & front type cover exactly below the freezer was found broken . The Dents were found on Front Door which was also noticed by service engineer . Immediately the complaint was given to Dealer TRISHUL AGENCIES 4 - 5 times between November - December 2009 . No response came after the complaints on the telephone & directly visiting the Dealers shop. No Service Engineer arrived to attend the complaint . We repeatedly telephoned to TRISHUL AGENCIES regarding this complaint, but no response came .They are not showing us the registers on which they registers the complaints . The Service Engineer name ANKIT visited on date 17.06.10, He registered the complaint of Door Defect & broken rack . But after that no response came till the month of july 2010 .After we had telephonic conversation with the customercare, they registered the complaint on date 21.07.10 and give us the coplaint no DNO 710002097, on which basis, The Person ANKIT from the service center visited on 23.07.10 but after that no response came . Again we started with telephonic conversation with service center Incharge HARISH who denied to attend the complaint . He told us to give the record of complaint of Month of DEC which was registered by TRISHUL AGENCIES then only we will attend the complaint . The TRISHUL AGENCIES PERSON says that our registers are missing . We have been exploited by service center HARIDWAR incharge - HARISH & TRISHUL AGENCIES . Their Intention regarding attending of complaint is not good . From the beginning they are misguiding us .
They are destroying the image of the company . Please attend & solve our complaint . We are suffering from since long period of time .
If our complaints were not attended then we will go to CONSUMER FORUM for doing the case & matter will also published in the news paper .

I had purchased the appliance three years back and got company service only once that too after requesting for so many times.Within one month of purchase machine started giving problems.We got the service fifteen days after lodging the complaint. The dealer did not even treat us well when we went to purchase the machine.We were not given the warranty card which they were supposed to give during delivery of machine.Now the dealer is not ready to respond after complaining for many times.The machine is not working for so many days but no service is been provided.

I purchased whirlpool washing machine from Girias Electronics, Hosur road branch. That is the biggest mistake I have made, It is not only poor in service, and delivaries but also they havent provided the mixie which I am supposed to get along with the machine till date even after the purchase of two weeks. I suggest every one never to deal with Girias because of zero business ethics, poor response time, worst service.

I purchased that machine in July. After 1 and half month, the power board of the machine was spoiled and from that time machin is not working. After making so many calls, once the service representative from the company came and replace that faulty board with the old one. On the same day, the machine got stuck with the same problem. After that, there is no responce form the company or Next Belapur show room from where we purchased the machine. Now we are suffering from this problem from almost 2 months.

The new fridge purchased by me was causing noise while opening and closing the door. on inspection service personnel could found no solution and the cap at the top was broken and door was separated. On complaint door was replaced, but the sound continued. Again inspection and again the cap was broken. No reply yet from the company