I purchased a Whirlpool Oven from the local store in 2008. The oven worked great - until I received a call from Sears - then the nightmare began.

This oven was working fine then at the end of May I recieved a call from the warranty Department. They informed me that my warranty was about to expire and informed me that as a courtesy one of their service representantives would come by and perform a courtesy inspection. The Sears Representative, Robert Garcia, arrived at my home July 14th and proceeded to completely check all components even removing and cleaning the glass in the door. He was very courteous. We never checked the oven after he left and the next morning we left town. This oven was used the night of June 13th and was working fine. When we returned we turned on the oven and found there was no electrical current to the heating elements. Everything else worked even the exhaust fan but there was no electrical power to the heating elements. I called the Home Services Central Office in Tulsa, Oklahoma where I was given a total run-around. They denied any responsibility and after a lengthy discussion the first Representative disconnected. I called back and got the same run-around from "Jennifer" then asked to speak to her Manager. Her manager, Frank, gave me the same song and dance and told me the soonest possible time for repair would be August 19th - three weeks from now - maybe. Since the oven was working perfectly before Robert Garcia took it a part and checked it and it was not wokring whne he left I contend this is a Sears problem. I "grew up" shoppping at Sears. All of my kitchen appliances and other articles were purchased from Sears but - never again.
For anyone reading this complaint - DO NOT expect any type of reply from Sears. We - the "suckered" customer do not exist in the rarified atmosphere of Sears/Wallmart Headquarters.

We bought a Whirlpool gas oven/range for $1,200. Within the first 16 months, we have had five major repairs for the same problem (over overheats to super high temperatures and then shuts itself off, error codes E2 F3 or E0 F2). Neither PC Richards nor Whirlpool will do anything to help. Whirlpool says it’s not their problem since it is now past one-year warranty expiration. I pointed out that the first four repairs, which all occurred within the first year, did not actually fix the problem. They basically said, “tough.” They will not replace it, and I am stuck with an oven that stops working every three months, and stays broken for a week each time while I wait for a technician to come temporarily “repair” it. I will never buy another Whirlpool or Kitchenaid appliance.

Repairs:

October 8, 2005 - Whirlpool Technician replaced sensor and control

November 28, 2005 – Whirlpool Technician ran diagnostic, but could not find the problem. Told me not to run it at the same time as the dishwasher or microwave!

February 1, 2006 – Whirlpool Technician replaced the thermostat

June 8, 2006 – Whirlpool Technician hard wired the sensor connection.

October 17, 2006 – PC Richards Technician came without parts. Did nothing. Will return sometime to replace the thermostat and sensor again.

PC Richards Route 17, Paramus NJ
Whirlpool, Benton Harbor, MI