Hi,

I had purchased a brand new Whirlpool split A/C (1.5 tonne), Whirlpool Mastermind deluxe about 2 months ago for around Rs 22, 000/-. It comes with a 1 year warranty on the indoor unit and a 5 year warranty on the outdoor unit. This unit was purchased in Chennai and is installed in my home in Chennai.

In less than 2 months purchase, the A/C stopped working. i.e., everything seemed to work, but the cooling was not there. I called the customer service and explained them the problem. They sent some service guys to our home the very next day. Those service guys examined the A/C and gave a report to the Whirlpool customer care that the Outdoor unit has a problem and has to be replaced. Those guys mentioned to me that the Whirlpool company will replace the outdoor unit in 3-4 days.

But I have been waiting for more than a week, no proper response from the customer care. They keep repeating the same thing over and over, "We have escalated your problem, they are looking into it. The Delhi Office will approve it and once we get the approval, we will deliver and install the new unit"
But they offer no ETA at all.

We are living with the kids living in a hot area (around 36C) without the A/C. The fans keep circulating hot air around us. We can't even have the windows open during the evenings for fear of mosquitoes.

I had purchased the brand new A/C just to avoid all these kinds of hassles. But this is what I have been experiencing!

My house owner had complained to me of the unusually large size of the outdoor unit and the terrible noise it makes. He asks, "Do you want the people in your neighborhood to sleep peacefully or not?"

He suggested to me to go for "Good" brands like Onida, Samsung etc. He has been having a Onida for a few years now. It is as noiseless as an indoor fan. very compact and beautiful. The room chills within 15 min.

I know Whirlpool is the leading Home Appliance maker in the world. Whirlpool US's top of the line models are awesome (I had lived in the US for the fast 5 years and used some of them). But Whirlpool India is crap. Just take a look at their product manual and you will know. They can't spell anything correctly. No grammar, no proper pictures... products are made of cheap plastic.

Overall judgement:

Whirlpool India Product: Total Crap
Customer Service: Crapy
Price: Exorbitant for the piece of crap they are providing

DO NOT EVER BUY A WHIRLPOOL INDIA PRODUCT IN YOUR LIFETIME and PASS THIS MESSAGE ALONG TO ALL YOUR FRIENDS AND ACQUAINTANCES

my wirpool ac complaint is not being resolved dispite of numerous complaints to the service center.all the call center people just try to make fool out of you by giving false commitments and unjustified excuses.i have been complaining from last 4 months for compressor tripping.noise, swing not working, remote problem but to no wail on deaf ears of the company.none of the companies senior executive comes forward to attend the complaints of the consumer like me
i request the company to please resolve this porblem as

I recently bought a Whirlpool gas dryer. One day, without warning, the dryer would not go into the drying mode once you pushed the button even though you could hear the power going on.

I called to get repair service for my warrantied product but they do not have an opening till next week. They gave me a number of a local repair service and they said they wouldn't be in my area for two weeks.

On top of that the person who answered the customer support line told me that it's not a perfect world and not every product is perfect after it comes out of the factory. What a way to instill consumer confidence. I am buying a competitor next time.

Had a technician in to repair front load washing machine he stated that it was the belt and rear bearing serail # XC44011670 was the problem and it has been reported as a general defect in the Whirlpool front load washing machines and that Sears guaranteed it for 5 years. Sears wants to charge $75.00 for a a technician to come in and diagnose what they already know is the problem and still charge of the service call before they will order the part.

Anbukumar, salem.

Worst response for my complaint from 15th july.Nobody cares my mails and frequent calls to customer care.Preferred to seek compensation for defficiency in service and mental torture.