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October 17, 2008
Never buy from them
The electronic controls of my oven went dead. I called a service technician. He said I needed a new part #74008806. After waiting for two weeks for the part and continuing to hear "the order is in process", I called and was told that the order is on "back order" and is not available until October 30th. This means that I will be in without an oven for over 6 weeks. I am going to have to cancel several dinner parties, and find an oven to borrow to make 400 cookies for another commitment I made. Whirlpool rep says "this sometimes happens". I bought a Jenn-Air, supposedly a top line for Maytag for dependability and ease of service. Maytag repairman are only lonely because they can't get the parts! By the way, this oven is only 3 years old.
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October 6, 2008
Hot Water heater
Purchase a Whirlpool hot water heater from Lowes with Flamelock. Why do they continue to sale a product that does not work. They push the 15 year warranty. However I am on my third repair on the hot water heater that is not a year old.
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September 19, 2008
shoddy workmanship
Our 4-year old water heater went and we spent an entire week on
the phone with Whirlpool's techs giving us advice, sending new parts to be installed--to no avail. Finally, authorization was issued to return the heater to Loew's for another one which we did and which worked for exactly one hour before the pilot stopped working again. After more phone calls, scheduled service calls (3) which were all cancelled by the provider (not us), and 8 days without hot water, we returned the water heater to Loew's, got store credit, went to Sear's, bought a Kenmore, installed it and--hooray--have had hot water for a week now!!! We will NEVER, EVER buy another Whirlpool product and neither will our children or friends. I will make sure everyone knows of their horrible service, their unbearable hold
waiting for phone service, their techs who cannot speak English
and their LIES!!!
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September 16, 2008
Not working
We brought whirlpool washing fully automatic machine model f4.5 in 2002. Now it is not working. The service engineer says the breaks that controls the cylinder has failed. He also states that the model has been modified and the spare parts are not available. If we can't go with the machine for more than 5-6 years, then what is the use in buying the branded appliances.
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September 1, 2008
Leakage
I have recently purchased a refrigerator from your so called "Prestigious Brand WHIRLPOOL" which I assure isn't.Just Taken the Mega Mind Model 2 months ago through Finance from Sharma Electronics, Ajmer (Rajasthan) but have been facing LEAKAGE in refrigerator from the very first day. Made complaints to the dealer mentioned above but not got any response except that he will speak to agency which is of no help at all. I also spoke to whirlpool agency employee in my city ie AJMER, they did come and check the problem but were of no help as they themselves did not have any PRODUCT KNOWLEDGE which they should. Time and again I have made frequent calls and got response that they will send their agent to check the problem either somebody comes or somebody doesn't.
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August 29, 2008
Front Load Washing Machine
Our HE Whirlpool Washing Machine leaks all over the floor everytime we use it. Whirlpool has failed to supply the part that needs replacing and we have been trying to get it fixed for 9 weeks. This is whats frustrating:
You call their customer service centre and they give the run around. They refuse to put you through to a manager or someone that has decision making ability. When I asked to talk to a manager they told me that there are several departments within customer service and too many manger so they couldn't possibly know who to put me through to.
Once whirlpool has your money they have little interest in providing customer support.
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August 19, 2008
Microwave demo
I Purchase a Whirlpool Microwave & sales person give a Promise that they send a person and give the demo of Microwave. Now it a month ago nobody was come.
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August 12, 2008
Spare parts
I bought a whirlpool refrigerator model No WRN - C295/E from a duty free Shop at B.I.A International Air Port in March 2004. In April 2008, just after 3rd year of purchased, it has broken due to some circuit failure. Afterward it gave me a real headache when I'm looking for whirlpool spare part in Sri Lanka. Our (Sri Lanka) sole agent is "Singer Sri Lanka Ltd" and I am contentiously flowing with them since last 4 consecutive months, but unfortunately there response is limited to “we are waiting for spare parts from India". So I still do not know when these parts coming to Sri Lanka and If not I have to throw a way my fridge. If any body can help me to find above part please let me know in my email address - [email protected]... |
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July 29, 2008
Products die then customer service lousy
This is the second whirlpool product that has died within the warranty period. The first one was a washing machine that died only a few months after I bought it and now my water heater stopped working 3 days ago. What is worse I have been waiting on hold forever for Whirlpool customer service to tell me where my "free" replacement part (that I paid for next day shipping so I could take a hot shower) is. I am going on 30 min waiting on the phone right now and this is ridiculous. This will be my last Whirlpool product I buy ever. I would recommend that you stay away from them as well.
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July 26, 2008
Worst service for the customer
We were complaining the service desk for repairing my washing machine (in the warranty period). Its being 2 months, but till now there is response from any of the respective executives. Worst service for WhirlPool products in Pondicherry and its nearest places, making everybody here to think about buying whirlpool products.
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