Don’t buy whirlpool products. Or any smaller brand that whirlpool carries. The work environments in the plants are very hostile. I work in one of them and I wouldn’t buy my own product if that says anything. 95% of everything that goes out the door is incomplete or missing some parts or the wrong parts. The people here don’t care because they are treated so badly. Just yesterday I was threatened by my supervisor. He told me not to say any thing about the stuff going on here. Way I see it is if it keeps going on ill be out of a job soon enough.

I had bought a Whirlpool Sensation EX fully automatic washing machine an year back. Ever since I bought this machine, we have been having problems with the machine. The service call center gives commitment that the service personnel will visit in a day, but no one visits even after 5 days. Recently we had an issue and after repeated complaints a service personnel came after 7 days of complaint. He repaired something after which there was some smoke that came out of the machine and got completely burnt!!! We are covered under AMC, and no one from the company is responding to our calls to repair/replace the same. We are thoroughly disgusted with their support and are planning to go to the consumer court to take action against them.

Always problem with whirlpool service. They never respond to the customers and they bothered once the goods is sold. For any company customer care should be to the customer helpful or else its a waste of time giving pressure to their sales department.

In June 2003 I purchased a Whirlpool washing machine for $387 ($410.22 with tax). In less than 5 years, I have now paid $403.73 in repairs on the machine - once for the agitator gears (12/19/2006), and TWO DEFECTIVE TRANSMISSIONS (07/27/2007 & 05/20/2008). The transmissions were covered under warranty, but for the parts only - I still had to pay for the service calls and the labor. This is outrageous, and absolutely unacceptable for a major appliance to have this many problems in such a short time. I sent a letter to Whirlpool headquarters on 05/20/2008 explaining the situtation, and that I felt I had purchased a "lemon" appliance. I asked for either a replacement machine, or reimbursement of the amount I paid for repairs. On 05/28/2008 I got a "Sorry, but there's nothing we can do" letter back from Whirlpool in return. On 06/17/2008 I sent another letter to Whirlpool stating that their response was unacceptable, and that I would be filing a complaint with the Better Business Bureau, which I did that day. Within 1 week, a representative from Whirlpool headquarters called me at my home, and first apologized, stating that they never saw my letter at headquarters. Strange -- I mailed the letter TO headquarters, Priority Mail, with a delivery signature, and received a letter BACK from them. Whirlpool offered me a pro-rated credit towards the purchase of a new washer, should I have any more problems within the next year. They figured the average life of a washer was 12 years, and since mine was 5 years old, they would give me 7/12 (or about $239) credit towards a new washer costing $400 or less. Strange again - Whirlpool THEMSELVES admitted that a washer should have a life of 12 years; yet mine that was just under 5 years and on its 3rd transmission was not a lemon, and warranted no action. I was not happy with the offer, but figured it was better than nothing, so I agreed. After thinking about it, I realized that would mean I'd have to pay another $161 for a new washer. So, $387 + $403 + $161 = $951 for a $400 washer. I decided that was NOT accetpable, so when the BBB contacted me to close the case, I told them I did NOT accept Whirlpool's resolution, and why. On 07/03/2008, the BBB contacted me again, stating that Whirlpool sent a rebuttal response, and that "The company has decided to stand by its original decision regarding your complaint". It seems that Whirlpool has chosen NOT to stand behind their product in my case. As such, I will never again purchase another Whirlpool product, and I would caution others about doing the same.

I bought a new front load washer from whirlpool and it worked well for about two and half months before it started having a mind of its own. The washer started coming on and off as if a ghost was in the house and we are not able to wash clothes because the washer would not stay powered up. Whirlpool has sent three different repair companies out to the house to repair this problem and neither of them could fix the washer. Apparentley the washer is defected and after many calls to whirlpool and now more than three months without a washer, they are still saying they can not replace it until it is completley unrepairable. I just recentley found out that whirlpool appliances has a repair only warranty and they will not replace it until all attemps to repair it is exhausted, even if it takes months to get parts in to try and repair it.. Its been over three months and counting and we are still having to go to a local laundry mat to wash clothes. You got me this time whirlpool, but I promise you want get me again.

Still disgusted and soiled