Daily 15 calls to the customer service desk of whirpool but still there has been no action taken.

This is to inform you that I had bought a 310Lts Professional Deluxe refrigerator of Whirlpool in 2008 from Great Eastern Appliances, Kolkata.Since the time I bought it, I am facing a problem with the refrigerator. The door of the refrigerator is not closing properly. I have to force close the door every time. The refrigerator is not chilling properly. I had to make at least 4 complains for the same within this span of time. The engineer visited to check. The cooling solution was rectified, but the door problem could not be rectified at all. The last time your engineer visited, he reclined the refrigerator backward on a very high angle to get the door closed automatically. But as per as my knowledge is concerned, it should not be that much reclining to get the door closed.It may be what I feel that the refrigerator door is defective. My last complain SR Number was – KL0609010717. I sent several fax to Whirlpool head office. But in vain, everytime somebody would call up and assure me for getting the door changed. Nothing turned up in this last 3 months except assurance to get the door replaced.

Now that I feel that Whirlpool is deliberately neglecting the complain and that they want their customers to get harassed like the way it is dealt with. That they are not at all interested to get the defective door replaced. That they are selling defective products to their customers. That they are trying to cheat customers in this mode of negligence. That they are harassing customers by putting them in mental agony and by draining out their hard earned money by providing defective materials at high price. That due to their negligence I had to buy another refrigerator in spite of having a new refrigerator. That they cannot provide after sale service though they promise to do so through their advertisements in the media and through other channels. That their customers have no value to them and they treat them like street dogs denying their value. All this leads to mental agony, harassment and financial loss putting up a huge burden to myself as well as my family.

purchased a $700.00 12000 btu air conditioner that malfunctioned after not even 30 days of use. Contacted company to find out I have no service in my area for repair. In order to return this product I am required a Return authorization number. Whirlpool says I have to wait 7-14 days for this to happen. .
whirlpool your service is crap and I will never purchase another one of your models and I will be sure to tell everyone I know not to purchase another one of your China made pieces of scrap!!!

My washingmachine got jammed because of on/off button was jammed inside. Their engineer Mr. Santosh came to repair but cound not pull the button outside and promised to come next day with new on/off button but never came. On following with customer service center I was told that button was not available. On contunues following my problem theri senior engineer Mr Sanjay Gautam came on line on 17th of November and assured me that on/off will be positively replace on wednesday(26.11.08). I reminded their customercare center about wednesday on the same day then again about 4.00 pm Mr Sanjay Gautam came on line and said that it will be attended on Monday(01.12.08). I told him that earliar you had promissed for wednesday and now you are assuring for next Monday so what is the certainly that it well be done on Monday. It is reduiculus that most common part is not available with them and is taking indefnite time. Whirlpool should be brought to book and should be forced to refind my payment with interest and penalty and rake back their machine.

There indifferent careless behavior should be conveyed to general public to stay from Whirlpool appliances..

I bought a whirlpool gold refridgerator after reading the consumer report on it overall A grade. The first week I got it my freezer is forming ice and and the filter is jam. I call whirlpool customer service up and they sent out a technician. All was good and dandy until 2 days later it started again with the freezer ice. Okay another technician came out. This time the technician lubricated and also indicated to me that my door is not adjusted right so he adjusted. Later on at night ice forming again and my door start to squeak now. OMG I have another problem added to my previous one. Now freezer and door problem. I call them again and this time I told them I want an exchange and they told me that they only warrenty repair not exchange. I got furious and call my Howard's appliance store in San Gabriel and they said they will send out there own technician. He came said oh he found the problem and will order parts to fix it on the next schedule. He also check my squeaking door and adjusted again seem fine now. Later that day again my door still squeaks but this time is louder. Now I'm at the part where I'm sitting waiting for the store manager to call me to see what they can do for me. I decided that I want to let everyone know that WHIRLPOOL is a ripoff and buyer beware!!! I should have check the complaint department before I buy there product. Lesson Learn and regret!! Please do not buy from this brand/company!!! Maybe I should go to the news report and see if they can report this matter so the public will know what kind of company they running!!!