I like to make complain against of your after sales /support department, we are here settle in the UK and back home we have your fancy 450 Ltr Fridge (that never worked woth 100%) in Allahabad since Last year my old mum and dad are calling your after sales and support people but still no one reach to see your faulty fancy unit and no one bother to come single time for service, and your customer service number never work too from UK, I am very sorry to say that this type attitude from Whirlpool is not expected as well as not acceptable at all … could you please take this issue with your top priority and solve this issue ASAP otherwise I am force to go Consumer court as well as press against of your customer service and product.

whirlpool home appliances are not work properly. I have a refrigrator and washing machine which was not working just after warranty period

Sir, It is very sad to inform that after my repeated requests on cc centre chandigarh my problem is not rectified.I have washing machine of top loading 5.5 kg 2000 model. It is under AMC for last 5 years since its warranty period had expired. It was done through your authorised service centre. Now for last year we had shifted to chandigarh and my w.machine went dysfunctional. I had shown it to our chandigarh cc care and they repaired the washing machine and took Rs 720/- by saying that my AMC is either expired or untracable. Later, on extensive search it was found that my AMC will be expired on 10.09.10. I called at ur cc centre and my problem is not rectified yet even after 1 month. I had paid Rs 3299/- on 23.08.08 through service person MR AZHAR Rohini service centre, with cheque- SBI saraswati vihar, Delhi, no. 394030 at 7.00 pm. This AMC was for 2 years with service request no. 18846 0n that day. Please look into matter and return Rs 720/ at an earliest . The no. of AMC is HP01 241525 AND THIS IS EXTENDED TILL 10.09.10.mY REPAIR JOB NO. 852 ON 4.2.10.Pl. scrutinise the matter at an earliest.
Thanks

I purchased a new Whirlpool side by side refrigerator at Lowe's in July of 04 for around $1000. In March of 09 it quit working. I called for repair, thinking it was the compressor, which was still under warranty. The repairman from A&E said it was only a relay, but it cost me $300 for the service call and an additional 1 year warranty. In Mid March of 2010, my ice maker started producing less ice. I had the freezer really full, so I moved some stuff out of it to a chest freezer. I also turned the the temperature a little cooler. I watched it for a few days, timing the cycles, and it seemed to be working, but maybe not as well as I had thought it used to. Well, the first week in April it quit completely. I called A&E, and explained my whole process of trying everything in the manual before calling them. Sorry sir, but the warranty you purchased expired(one week prior). We can send someone out to diagnose it, for $65, plus the cost to repair it and parts. Well, I live in a very small town, and I knew the repairman only lives 3 houses from me. I went to talk to him, and he wouldn't help me a bit. So much for neighbors, huh? Anyway, I found a troubleshooting site on the net, determined I needed a new ice maker, and ordered one on the net. With 2 day shipping it is $55.00. It is a 15 minute install. Never again Whirlpool or A&E

Have been having trouble with our Whirlpool washer for almost 2 yrs. Practically from day one. Have had servicemen from Nevada, Idaho, Arizona, work on washer and sometimes only give advise. One of the servicemen finally showed us how to reboot unit. Sometimes it takes several times to get it up and working. Whirlpool did extend the warranty once, since the problem had not been resolved.

Following is my email to Whirlpool and their returned comments:
We purchased a Motor Home June 25 2008 and began having problems with our washer soon after purchase, stopping during spin cycle. About the 3rd service call the repair man explained how to reboot the machine. We had machine serviced under warranty in Minden NV, Island Park ID, and Phoenix AZ. Warranty was extended once. We are still experiencing the same problem. It would seem only reasonable that the machine should be replaced after this much aggravation. Not only will it not be replaced, but warranty has been terminated. This after repairs have been to no avail. Very disappointed in product and your company.

Thank you for visiting the Whirlpool web site. We appreciate hearing from you.

We are sorry for the issues you are having with the Whirlpool washer, which is past the manufacturer's warranty. However, because we truly value you as a loyal customer and as a goodwill gesture, we will be pleased to send you any parts needed at 50% off the original cost. Please ask the service company which parts they recommend, then call us at 888-222-8608, informing us which parts need to be ordered. We will then reduce the price 50%, and the rest of the cost will be put on a credit card furnished by the consumer.

You are a valued Whirlpool customer and we apologize for any inconvenience this washer concern may have caused.

My response:
To my knowledge, all serviceable parts have been replaced. I cannot see any value in your offer, especially after 8+ service calls. I don't believe my spending time and money on another service call would be to any avail. I will however post on several RV forums your past service and new offer.

Their response:
Thank you for your reply. We apologize that we have not been able to fully meet your expectations.

My response:
I don't believe you have met your obligations, I assumed I was purchasing a product that would work.

CC:
Whirlpool
Tiffin Motor Home
RV net
FMCA
Woodalls
Good Sam
Coach Net