Oh my!!! I wished I reviewed all these complaints before dealing with A&E service repair. NO CHANGE with their poor quality of repair. I am still waiting after a week. Called Whirlpool on Saturday because after 1 month owning this refrigerator the fan goes out. We lost all are food. Whirlpool representative sent us up with A&E on Tuesday between 8-5. Ha! That is all they can do. Ok. Monday 12:00 the service tech shows up. Very friendly guy. Looks in the refrigerator and agrees it is the fan. Ok he goes to his truck and returns 10 minutes later. We don't have the part but I just ordered it and it will be here tomorrow and I will come back out on Thursday to replace. Fine!! I need my refrig. Wednesday is here and I get a phone call about 1:00 from A&E we must reschedule your appt because your part is on back order and we do not know when we will get it. What the Hell!! I went off on the representative. He had the nerve to tell me that is just the way it is. Pissed me off!!! Called whirlpool and they said they could order the part and have if shipped the next day but I had to contact A&E again to schedule an appt. for them to install it because no other service tech that they use will touch it since A&E has already been here. Oh my!!! My blood was boiling. Still is!!! Ok that was Wednesday when I called, by 2:30 Thursday UPS delivered the part from Whirlpool. I called A&E to schedule the appointment. Guess what. They can't get out here until Monday between 8-5. Oh my. I will never deal with this company again. Oh, by the way they do not order their parts through Whirlpool it is through some other company. If you want Whirlpool parts you the customer has to call. I found that out through Whirlpool while I was raising hell. They STINK!!!