Sir,
We purchase a new refrigerator 310 ltrs from one of the dealers of whirlpool on 16/07/09. During installation we found many points which suggest this is not a new product from the company. So we pointed that same to the people who came to install. They informed us to report to the shop, which we did. The onwer informed us this is a brand new refrigerator. Then we checked in detailed and there are many points, which suggest that this is either a No. 2 product of the company or a repaired One. Next day we called the whirlpool representative to check about these points. He said this couldn’t happen because as the products are quality checked before dispatch. Then I informed him about my observation, on this he agreed to send a service Engineer to clear my doubts next day. I also told him that we will bear the cost of his visit. We waited the whole day but nobody came. We again called the service engineer but said I am on the way. After 3 hours we again called, now this guy not picking up the mobile. We tried from another no. he picked the phone but did not speak. After we tried many tines to call him but no response. Finally at 3.00 PM he picked the mobile and informed us that he has some urgent work so he is leaving to Chennai and will come to our house on Monday.
The whole episode and conversation with the dealer again has added my suspicion because now the dealer is ready to replace with another piece but then we have to give him an undertaking that we will not have any complaints.
Now we are waiting for the service engineer to come on Monday, which I know will not happen. So I would like you to guide me to proceed further to break the nexus between the dealer & service engineers and customer gets the good product. I am ready to go to any extend and ready to do anything to get justice.
Regards
Rajesh