Dear Sir / Madam,

This has reference to our complaint logged for our Whirlpool Refrigerator in your call center no. 18601804558 on 10.10.2010 against complaint no. DL1010007004 for Light Bulb in Fridge.

We been told that Engineer service charges are Rs. 220 per visit when complaint logged.

Complaint then was been forwarded to your Authorized service provider -

Mr.Anuj Arora
Gemini Home Appliances,
146B/12, Gurunanak Pura,
Near LaxmiNagar (East Delhi)
New Delhi
Ph. Nos. 09212793346 / 09212799946

On 10.10.2010 Mr.Sumit visited our home (2335, Street No.12, Kailashnagar, Delhi-110031) and though our complaint was for only light bulb he has opened our Freezer section and told Fridge is not cooling and there is Gas leakage problem and demanded Rs. 1100 as advance payment though we told that we will give cash after job completion.

He told that there is problem in our Bulb holder and the whirlpool parts are not available anywhere in delhi and not available in dealer's stock. It has to come from Pune and due to CWG no material is coming and so on...

Still we requested him to arrange bulb holder on the next day.

Then engineer demanded Rs. 276 for his visit though the call center has confirmed us Rs. 220 before sending him to our site. He took Rs.1376/- as advance on 10.10.2010 and committed that next day the job will be done. However, Fridge was cooling properly we immediately called him and informed that there is not necessity of gas filling you please refund us our money. He accepted and told we will refund the money on 12.10.2010 and he never turned up.

Again i have escalated complaint in your call center on 16.10.2010 and call center executive said my senior will get back to you on 16.10.2010 and regret to say but nobody has turned up till date.

When we are following up with Mr.Anuj Arora for our payment refund he has not attended calls and then used very abusive language and said we have already generated invoice and [email protected]% will be deducted from your money for gas filling and even i was talking to him he has disconnected call twice.

No invoice can be generated without completion of job and deposition of the tax takes place once in a month to Govt. To my understanding Gas filling charges attracts service tax and not VAT.

He himself and his team Ms.Parveen, Mr. Sumit are harassing us and not closed our complaint which is logged on 10.10.2010 till date and even not refunding us. Ms.Parveen says forcefully if we are ready to fill the gas then only her engineers will change bulb holder

Overall performance of M/s Gemini Home Appliances, Delhi is not satisfactory and non convincing with us at all. If there are no improvement in his behavior we are bound to take legal actions.

We would like to request you to understand our limitations and initiate necessary actions immediately from your end to close our complaint and refund us our Rs. 1100 by today at any cost.

I think Whirlpool India being MNC will believe in business Ethics, Integrity, core values and customer satisfaction on TOP priority So, again requesting you to take necessary action against this complaint and revert back to us on urgent basis.

Regards,

Shilpa Arora
Cummins India Ltd. (Distribution Business Unit)
104, First Floor, Ocean Plaza,
P-5, Sector-18, Noida-201301
Tel.- (0120) 2514285
Fax -(0120) 2514590
Mob.# 09911299323