WHIRLPOOL Slide in Gas Range: GW395LEPS02

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Category: Home & Garden

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Georgia, United States

WHIRLPOOL Slide in Gas Range: GW395LEPS02 Reviews

ea Consumer June 9, 2011
Faulty Electronic Touch Pad: W10122295
I've replaced the entire appliance today instead of dealing with Whirlpool and their lack of responsibility for this terrible product.

GW395LEPS02 & specifically, PART W10122295

Basically, the panel interface fails on the unit.

>I've two parts after owning the appliance for only 4 years.
>First is was the circuit board. Then I had to replace the original tap pad (which failed) with a new panel control (PART W10122295) in December of 2009. This part was reissued by the company to replace the original component on the appliance. It cost twice as much.
>On 03/17/2011, approximately 15 months after I replaced the panel control, it has failed again!!!
>Others in my condo complex have had the same issue (over 24 appliances so far). Some units failed while the oven was on and the gas had to be cut off to stop it.
>I've purchased a new oven range from another company and will no longer purchase from Whirlpool. They were unresponsive and dismissive of the obvious malfunction in this appliance.

A complete lack of consumer concern from the company and terrible electronics in this product.

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