Mid February we noticed that the microwave was "beeping" and the error code "F2.Q1, Touch FMEA would appear on the control screen. We called Whirlpool and was referred to A&E Appliance Service. On 3/7 Tech Jim ID #0009852 came and assesed the problem and called his tech support to verify what part was needed to repair this problem. He was told to order a CNTRL-ELEC #22 664 W10115588 1 at the cost of 228.28 + a service call charge of $136.74 for a total of $365.02. I was required to pay for this charge at that time + service call chg . Jim made a new appointment for 8 days later (the part was to arrive within 3/5 days). The appt. was for 3/15 and the part had not arrived so I had to reschedule the appointment. The part came late in the afternoon on 3/15. The rescheduled appt was for 3/19 between 8am-12pm. On 3/19 no one arrived by 11:30 so I called to confirm that a tech was coming and I was told "yes they should be there shortly". Again I called at 1:30 and was told the same thing. At 2:30 I called and was told the same thing, but I had to cancel the appt at that time as I had a commitment to attend. The new appt was for 3/22. Mike, tech #0725499 came and installed the control panel. At approx 6:00pm that evening the microwave started "beeping" with the same error code "F2.Q1, Touch FMEA. I called to report this and was told that someone would be out in approx one week. I said this was constantly beeping and that appt was unacceptable, as the microwave is inoperable. I was then given an appt for the next day, 3/23. On 3/23 tech Carl, #0564526 came and assessed the issue and said there was a loose wire. Carl suggested we purchase a service contract at this time. We purchased the service contract for $135.42. At Approx one week later the microwave started "beeping" and showed the same error code again. I called and received and appt for 4/11. The microwave at this time beeped constantly for approximately 4 days! On 4/11 Jim tech #0009852 arrived and assessed the problem as I needed a control assembly 22 664 8206149 1. The part that I paid 365.02 for was not the issue. Jim ordered the part and scheduled 4/19 for the installation date. On 4/19 Carl #0564526 came and installed the control assembly. During the installation a part on the inner door cracked and had to be reordered. Carl made an appt for 4/27 for the inner door part to be installed. On 4/27 Jim #0009852 arrived to install the part and opened the package and the piece was cracked and broken. He ordered another inner door part. He made a new appt. for 5/24. On 5/24 the appt was to be between 1-5pm. I waited until 4:30 and no one had arrived so I called and was assured that I was scheduled for that date and they might be running behind schedule. At 6:45 I called again and was told that the technician went home for the day! I was asked to reschedule for a week later! I refused that date and insisted that someone come out the next day, 5/25. I was given that appointment between 8-12. At 11:30 am I received a recording that the technician was running late. The technician came at 12:30 . Jim #0009852 arrived to install the part and opened the package and the piece was cracked and broken again!!! Jim made a new appt. for 6/3. Today the part arrived and I decided to open it instead of waiting for the technician to come and open it and guess what?...the part is cracked and chipped!!! I have made 10 appointments, due to the tech not arriving within the window of time I was given one appt was cancelled, one no-show and one cancelled because part did not arrive on time. I have been very patient through this whole debacle, but my patience is running out. What will it take to get a part shipped that is not damaged? I also would like to be reimbursed for the first visit of $365.02 because the part ordered was not necessary (I have it if you want it back) and there was no reason for a service call if the right part was not ordered. I have given a lot of my personal time to be home for these technicians at a cost of lost of wages.