case number 295300 bought washer in october of 09

once i brought my washer home it has been nothing trouble from day one. i was sold the wrong pedestal stools and it took an extra three weeks for the right ones to come in since i already waited to three weeks for the first set of pedestal stools to come in so that was six weeks of waiting. the washer has done nothing but vibrate and ruin my newly tiled floor. which is going to cost at least $150 to fix. i have two different service guys out and did nothing to fix my problem. first guy did not bring any tools so how was he suppose to fix anything without tools. the second guy said that it was a screw that was loose, tightened it and left still did not fix my problem. neither service man ran the washer through a washing cycle to tell me what was wrong. all i am getting now is that service people on the phone to tell me that my washer that sits on the second floor should not be there wish is bull. i have already missed three days of work and not able to take off any more days. i have service company that will not work around my schedule and confirmed to me that they will not be calling me again because they are not going to service me anyways. i have no clue what kind of people would do that. i also wasted a whole saturday waiting for a service whom finally called me at 5 p.m. and said that it was to late to come out whom was also be out at my house between the hours of 8 a.m. to noon. and with the three days of missing out on pay i have at least 65 hours or more on the phone and getting nowhere except being juggled from person to person or on hold for numerous minutes. we have been buying sears products for years. everything in my home from my washer to my refriderator and stove come from sears. i would like to get this resolved. i believe i have insulted and people are rude. i understand that everyone has a job. but i have one also and i have a schedule of work and my only days off our satudays and sundays. i have done everything to help the service men, i have also had to wait for when i called in a service order that they said someone would call within 24 to 48 hours which i have waited up to ten days for someone to call me. my next will be the better bureau or an attorney. which i am hoping that it does not go there. i just want a working washer machine. i have also been consulting with whirlpool and i am not getting any where with them. i would like a response asap