We were purchased the WHIRLPOOL washing machine 5 years back and it is in perfect running condition, but only one thing it is unable to take the water inside the tub. Hence it is requested to provide the service.

my whirlpool washing machine is not working from last 30 days i make several complaint at the call center of whirlpool but no body attend it.my complaint no is LK908004098 my washing machine is under warrenty . pls give ur kind attention on this matter .
thank you
ajay

We had purchased a Whirlpool washing machine a year ago. The machine stopped working about 10 days ago. The first call for service was placed on Sat Mar 15th 2008. We were promised that a technician would come by Sat evening to check on this. Hence, we postponed all plans and waited for this elusive technician to check on the machine... No one turned up and the call center did not answer calls after 5:30 p.m. I called the call center on Mon 17th March and after a lot of haggling got the technician to come in the evening. This technician without opening any part of the machine concluded that the heating element was spoil and needed replacement. There were another slew of calls and haggling to get the next technician to come and replace this. He finally showed up on the evening of 19th and concluded that not only the heating element but some other part also needed replacement. There was no response from anyone from the service center. It was always I who had to call and check the status of the complaint. Not even a courtesy call to say when this will be fixed. Finally, after a lot of threats, warnings, swearing etc- the new technician has done his job today 25th Mar 2008. The excuse was that there is only one engineer in all of the Bangalore City who is trained to attend to these kind of problems.. How much more pathetic can a co. get. More than anything- what appalls me the most is that the service center has "zero customer focus", absolutely no awareness of customer problems! At the end of the whole episode, there was not even a word of remorse or repentance... Is whirlpool going to repay all the money spent on laundry bills or compensate me for the time taken off from work... Obviously the answer is NO!!!

In a world where the most important differentiator between products is the service how can a co. like Whirlpool afford to be ignorant to customer after sales issues... I for sure will NEVER EVER BUY or Recommend a whirlpool product to anyone... !!!

We purchased a Whirlpool washing machine from Curry's with a warranty in case of faults within one year. After 10 months the thing rattled and squeaked so we called the customer complaints department. An engineer came out after a week to fix the problem or so we thought but the engineer banged hell out the machine to replace the faulty part. He even put sealant somewhere and said do not use it for several days. He also said he had a lot of problems to sort out with these machines as they had a faulty part.After several days we started the machine up and there was water all over the kitchen floor. We called Whirlpool again and repeated that the engineer said there were lots of problems with the machine but they said they did not know what he talking about as they did not have any faulty machines.

He came to fix it again throwing his tools on the floor in obvious temper and frustration and left again with the same remark do not use it for several days. This we did even left it longer to switch on again. Wow!!! Water all over the floor again. We had many calls to Whirlpool and they said it is Currys that have your money not us. We said in reply but they are your distributors and they purchased it off you.All went quiet and they said they would not give us a new machine.

The engineer is returning now with a complete new drum but we have lost confidence in Whirlpooland will advise all who ask not to purchase one. As soon as customer service knew we were very annoyed they clammed up and said very little obviously in case of legal redress which we may very well do. Whirlpool are a nightmare in our opinion and spend more on service engineer visits than the machine cost. We have waited three weeks without a washing machine and they care very little in our opinion.

I lodged a formal complaint HD1107005151 on 13/11/07 as my washing machine is not functioning .
The washing machine is loaded with water and cloth.
The service centre assured me that a help will definitely reach by evening.
On inquiry in the evening it was informed that by next day (i.e on 14/11/07) the machine will be up.

I regret to convey that till the generation of this post on 14/11/07 at about 23.00 hrs nobody has knocked our door to attend the machine.