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November 13, 2007
Service Issue
We had purchased Sensation Ex 6.5 Kg. FAFL Washing Machine on 23rd Feb 2006. This machine has been giving problem to us from the very begining. Last time when the machine was out of order, the Company took around 2 months time to repair it (despite of our request to change the faulty machine).
Now this machine is again out of order. We had lodged complain regarding this on 02-11-2007 (complain id : KL1107000350). It is already over 14 days and as per your call centre the faulty part is still awaited to be procured.
I fail to understand, How can a company like Whirlpool take months to repair the washing machine ?
I am afraid as to what will happen after the expiry of the warranty period.
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November 12, 2007
Poor Quality Washing Machine
The whirlpool company washing machine was purchased only nine months before but every fifteen days it breaks down and we have to call the company person. Till now we have also spent more that Rs.2000.oo for its repairs although it is in the warranty period.
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October 17, 2007
very poor quality
have bought fp65 model washing machine in the year 2005
till now there was not any prblem but now the water was not draining out, then i called the service man but he says that there was a leakage in the drum so i have to replace the part for
Rs 3000 i want to know why there was a leakage in the drum because i am using the machine cleaning powder every month and pure water for the machine. this is the life of your machine. the service man says it might be beacause of water and overload
i want to know is the correct solution for this. send me the reply soon as possible.
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October 5, 2007
Poor service!
We bought a Whirlpool washing machine (6th sense, h65 model) on September 1, 2007 and after continuous call the service person came for demo only on 6th of September. The washing machine was found defective. Some E3 problem came and they said they will replace the spare part. We have invested Rs.2000/- more for this stain wash and we are not able to use stain wash. We really regret for having purchased the whirlpool washing machine. We were fed up calling the call center people and SAI SUMUKHA SERVICES (authorized service partner of whirlpool), malleswaram. How long will it take for these people to get a spare part. They were eager to sell some spare items like stand, cover, extra tube.etc., for money, but not willing to replace the defective part. Is this a punishment for having purchased whirlpool washing machine? If these situation continuous, nobody will buy Whirlpool products. Customer are not fools.
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September 24, 2007
Unsatisfactory performance
I have purchased Whirlpool washing machine from Uttam Sales, Jamshedpur, Jharkhand about 3 years back. Two-three years back it stopped working. I log complaint to Magic Service Point (supposed to be authorized service center in Jamshedpur). They checked WM and told that its PCB is gone bad. I spent about Rs.3000/- and get PCB replaced. After few days, WM again given some problem. This time they first told that valve is gone bad and require replacement. But valve was out of stock, so it took more than one month to attend complain after giving several reminders. Now, they are telling that valve as well as PCB are gone bad.
Firstly, I want to tell that Whirlpool WM so unreliable that its PCB is damaged in few years. And again repeated in few days. Poor washing machine!
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August 14, 2007
Poor service!
I have purchased a washing machine from the distributor of the comapny at Amritsar on calling for the first servicing the story of the poor performance of the company distributor & service agents open in front of me.
The products the company send for replacement is look as they are taken out from old machines. There is no packing on the part & even the part is not complete.
The company after lodging complaint send the service agent after a week. The service agents come to just merely solve the complaints and not to guide customer properly to take care while using machine. The nos. printed on the bills provided by the distributor are wrong and no one pick up the phones if one or two nos. are right. Also the nos. they give for lodging complaint are of Delhi while the person is purchasing machine from Amritsar. The nos. of customer service centers in the local station are wrong or remains busy.
I suggest all of the customers to wash clothes with your own hands & not to buy any machine from Whirlpool Company.
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July 2, 2007
Poor quality product!
My whirlpool washing machine (model - Combimatid) do not work due to the defective IC. I do not get service from the Company's Service Centers. They demand Rs. 3000 for the replacement of the board. Please let me know that replacement is the only solution?
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June 18, 2007
Warranty not honored!
I had purchased a whirlpool washing machine in October-05 and there is a warranty for 2 years. The washing machine stopped working last month and I called the local service centre in Mumbai. They have said that the chip has been damaged by cockroaches and I have to pay Rs. 3000/- despite the warranty. I would like to highlight that the company has written the 'limitations of warranty' in such a manner that it is easy to wriggle out of any warranty claims. There is no value in this kind of a warranty.
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September 27, 2006
Nobody comes to fix it!
We have bough the Whirlpool washing machine in 2003 and it is having some problem. I have registered a complain with Bangalore Karnataka India.Service center 10 days back and nobody has attended the complain. Complain No(Call No): 2701.
One technician called Shabari (9243459417) from service center called up and with him I was enquiring about the timings they work and when is he going to come he behaved in a very rude way. He just doesn't have decency, He doesn't't know how to talk to the customer and I don't understand How such people are working with world class company like Whirlpool.. Almost everyday I call them up and they say they will be sending the technician today. Everyday I go home early from office and nobody has turned up till today.
Can you please look into this problem.
Thanking you and happy day.
-Regards,
Shilpa
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