I had purchased a very expensive Whirlpool Europe deluxe Sl. No. 0000790 front loading washing machine in 2001 and I'm pretty disappointed with it. Since 2001, I have had regular visits from Whirlpool authorized technicians to fix lot of its mechanical and electrical issues, which in turn incurred me more than Rs.5,000 and even some of the expenditures are not covered under warranty period (You may check your records).

Now this machine has become a burden for me as we are facing a problem in the electrical control board and presume that shortly the machine will no longer usable. I was told by the service personnel that Whirlpool has stopped this model and need to write to overseas office for its part which will cost around Rs.6,000. We do not have any hesitation in spending the said amount for the smooth functioning of the machine subject to providing a guarantee by Whirlpool on the same.

Since it is a discontinued model and the parts are no longer available in the market, will it be possible Whirlpool y to take this machine back and provide a brand new in lieu. We are ready to pay a reasonable difference if Whirlpool does so.

Jinny.