I bought Whirlpool, WASR012k20, 1Ton split AC on 23 April 08, it got delivery on 25 Apil 08 (with chiller unit box being in open state and blower being in packed state, the delivery person told that they check it before delivery) and installed on 26 April 08 without testing (as the person who installed AC do not have time to wait till my electrician to come and fix proper electrical connections). I have specifically asked about the gas in compressor is perfect or not and they said as it's pack pieces will not be an issue. After installation person left, my electrician did proper connection and started AC and found to be working fine (though cooling was not very efficient as compressor found to be on for 4-5 hrs continuously to drop temprature from 31 to 25 degree celcious. The room area is 110 sq ft and 1ton AC is best suitable for 120 sq ft that is what has been told by dealer DASS).

On next day (27 April 08) afternoon i started AC and found that there is no cooling at all and compressor being on for more than 4hrs and temprature being constant at 28 degrees only. I have changed no settings that from yesterday.

Called the person who installed it and he told that he will repair it or if require will replace the unit tomorrow by 12 PM ( I was bit surprised with answer "will replace if required", i have not told anything on replacement, i just wanted to make sure that installation was correct or not). So again called the dealer DASS Elec (its in pune Shastri nagar Yerwada) but not proper answer was given on why this could have happened. They asked to contact person who installed AC. (Was that not dealers duty to contact him and update me, still i did that before they reply like that). They gave no proper answer.

I AM SUFFERING EVEN AFTER PAYING FULL AMOUNT OF RS.20, 000/- PLUS RS.2300/- INSTALLATION CHARGES. NOBODY IS THERE IS ADDRESS THE ISSUE. AND I HAVE NO OPTION LEFT TO WAIT FOR INSTALLATION PERSON TO COME TO MY PLACE. AND FOR WHICH I NEED TO TAKE LEAVE FROM OFFICE AND NEEDS TO BE AT HOME FOR THEM TO COME AND CHECK.

WHO IS RESPONSIBLE FOR THIS, WHIRPOOL OR THE DEALER DASS ELEC OR BOTH?

Such as worst experince from that dealer DASS electronics at shastri nagar and do not know how a company like whirpool deliveRs defective piece which work for just 9-10 hrs and then stops functioning as mentioned. Are there any quality checks really happening at Whirlpool? It seems to be big name but no quality deliverable and services.

I am waiting for tomorrow for installation person to come and check it. Suppose if it happens to be prob with unit or with installation can i go to consumer court against whirpool and/or the dealer DAAS electonics for not providing me quality product and service? What is the procedure? Why dealer is not answering my questions properly?

Thanks,

Milind Sawant
Viman Nagar,
Pune - 411014