Dear Sir,

I have purchased fridge from M/s Sumaria, Mumbai vide invoice no CH/OCT03/0149 dated 05/10/2003. The model is 450 litre IceMagic FF.

Subsequently I had purchased AMC for period 14.02.2005 to 09.10.2010. The mechanics has visited only to attend breakdown maintenance, however no preventive maintenance was carried out as mentioned in AMC.

The purpose of AMC is not only to attend to breakdown maintenance but also to carry out routine preventive maintenance /checks, which did not happen in last 5 years.

Since AMC is expiring, I wanted to extend it for a further period, which I was informed is not possible.

I would like to know:

a. Is there is any provision to extend AMC further? Whom should we contact for further renewal

b. who will be responsible for breakdown in vital parts due to no preventive checks/maintenance carried out?

I shall be grateful if you can resolve/address the above two issues on priority and inform.


Regards

Vijay R Kharche

Flat no 219, Block 26,

BPCL staff colony, Aziz baugh
Chembur
Mumbai 400074