whirlpool/washing machine

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Category: Business & Finances

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Utah, United States

whirlpool/washing machine Reviews

KSrinivas August 2, 2010

Spare Parts Issue for the Washing Machine MODEL - 1052406211

Hi,

This is Srinivas. I bought Fully Automatic Washing Machine in the year 2007.
The Dealer said there is 2 Year Warranty and before completion of 2 Years
the machine got a problem ( PRESSURE SWITCH IS GONE ).

I Shifted to Vijayawada now.

After Completion of 2 years complaints got increased.

Now there is a problem with Pressure Switch and Pump Motor but
there is no proper response from the Authorized service centers
Lakshmi Refrigeration Authorized Service Center, Durga Puram, Vijayawda.

Even I spoke to the Krishna District - Area Sales Manager, Kumar ( 92461 51003 )
but could not get the Problem resolved.

From 6 months Kumar is saying that Spare Parts are not available.

Please do the needful.

Details of the Washing Machine are as below

MODEL :- 1052406211

MODEL NAME:- SEMSATION NEO, Fully Automatic Washing Machine

S No. :- ID07360053341A

Date Of Purchase :- 4-11-07

DEALER :- VGP LTD, # 32 100ft Road, HAL 2nd Stage Next To Food World, Bangalore

Thanks & Regards
K SRINIVAS
GUNTUPALLI,
IBRAHIM PATNAM MANDAL,
KRISHNA DISTRICT - 521 214
Mobile no - 96764 56779

disgusted March 4, 2009

waranty renewal scam

I purchased a whirlpool washing machine in the year 2007. Upon having my repair issue's & purchasing a waranty renewal agreement, (after the repurchase) I was then informed that I wouldn't be able to use the service due to other administrative details.

I called whirlpool's hot line for customer service, only to find very rude unconsiderate sales person's with little or no regard to customer service. The only human response I was to encounter that day was very rude man with small concern for a paying customer. I was literally hung up on twice, & not until I insisted on a refund was I given any decent response for my concern at all. The same man who hung up on me had the odassity to insinuate that as a costomer of whirlpool I hadn't had the comprehensive ability to use my warantty information in the correct manner, (as if there is actually a correct way) and that was actually why I was having problem scheduling service.

I am very disgustd with the experience I was forced to endure & I hope that anyone else who has had the same problem will benifit from this copmlaint.