I bought an expensive Whirpool Refrigerator in July 2009, by November 2009 we have to call for repair 4 times . Their customer service is absolutely unacceptable, he kept arguing with me the problem is they called A & E services company and THAT COMPANY didn't do a good job of repairing the FREAKY FRIDGE that they MADE . Yes, it is A & E corporation 's fault, not Whirpool's fault ! Of Course, it got to be someone's fault and none of them is theirs .

Everytime the Service people come to fix it, I have to spend the whole day seating around the house waiting for them, for that fridge, I missed work 4 times in 4 months !!!

I purchased Whirpool 410 lts DLX refrigrator few months back. There is water draining out from behind. Company's service personnel told me that this is normal in these seasons (Rainy).
Is that so? If yes, then what is the use of taking frost free when i need to clean up manualy.
Nothing has been told by their dealer (Nayyar Electronics, Pitampura Delhi) while purchasing this product.
Nothing has been done about it till date.

One more thing, as recommended by your service professional, I purchased voltage stabilizer also from them. It is not functioning from last 3 weeks and nothing has been done till date.

We bought a Whirpool Slide-in range model WGY397LXUB0 at an authorized retail store in mid november 2008. We received it by the end of november and we took it out of the box to check for any visible damage and there was none. We had it installed by a qualified technician after the new kitchen cabinets where in place in the begining of decembre 2008. It worked nicely during X-mas and New years eve seasons. Then on january 12th, 2009, I had a misshap, I guess it can be called a fairly regular kitchen accident. I dropped a stainless steel ladle! as I grabbed and turn around I accidentally hit the frameless template glass door with the cuppart of the ladle. SURPRISE: the glasss crumbled into thousands of tiny little pieces as I stood there in disbelief. After all a kitchen appliance shoul whistand that kind of accidents.

We inmediately called Whirpool Customer Support Center 0800-944-7565 which is the only option we have over here, since we cannot request assistance online. They told us to call an authorized Whirpool service and warranty shop: SERVIMAG. So we did, and to our surprise, the service rep told us that they did not had the replacement part on hand, that if it ordered from Whirpool it could take up to 6 months to get it. We complained, because that is a fairly new model in Venezuela, so he told us that we should call Whirpool Customer Support Center (again). To make a long story short, we spent most of last week, even on saturday, touring all known to us Whirpool retailers to try to get help. In a couple of the stores they explained to us that that glass must have been suffering from material stress or fatigue, which wasn't visible because it's not suppose to break like that by the accident. So they recommended we call for the warranty, and that that was perhaps a faster way to get the problem fixed.

On monday january 19th we called again to Whirpool Customer Support 0800-944-7565 and our call was taken by a Mr. RAMSES PIÑA who, to our dismay told us that he did not beleive our account of the fact (as to avoid the warranty). We told him that if that was so, we just wanted to get the part to purchase it and have replaced, but he told us again that we should call the the Whirpool Authorized Service Shop (Again SERVIMAG), so we did once again. But the answer was again the same. The manager told us that he will get back to us and tell us how soon could we get the part. We are still waiting for the call.

Meanwhile, I have been trying to purchase the replacement part (its comprised of three pieces) onlie. But Whirpool, or any part dealer in the US ships outside the US.

In sum, poor quality of product, aand even worst customer support service or response from Whirpool.