I purchased a Kenmore 27 in Laundry Center. I was told that the delivery fee would be refunded via a rebate. The sales person completed the rebate paperwork himself, placed it in a Sears’ envelope, and said that he would mail it himself. On March 16, 2006, I received a letter from Sears stating that “the refund amount was unable to be determined by the rebate receipt…” This bewilders me; all the paperwork was completed by Sears, who else but Sears would know the rebate amount. A friend told me that he had also experienced the same incident from Sears. A search of this site returned over 700 complaints against sears. Where a choice exists, I will not do business with Sears.