I just went in last night to sign some paperwork for a new CR-V and left empty-handed and extremely annoyed.

When my husband and I first went over the weekend, we were told we could purchase a 2010 Honda CR-V, EXL edition from them for $26, 500. They tried to get us to close the deal that day but we weren't prepared to walk away with a new car at that time. We also wanted them to work on the price of the trade-in vehicle. We spoke with the salesman Monday night and he said he could work on the trade in-value and we agreed to come in last night (to close the deal). When we went last night he advised us that the car that was available at that price on Saturday was sold earlier that day and they could offer us the same car for $28k or $29k. We were completely dumbfounded as to how the price for the same vehicle could be jacked up a few grand over a few days. He asked us what he could do to get us in that vehicle and we told him that he knew what would have to happen. He went over to "talk to his manager" and came back and said he could offer us a civic for that price. We laughed and left.
I intend to write a letter to the President to try to complete a purchase based on the price that was offered on Saturday and if my request is denied I intend to file a formal complaint with the BBB.

These people are awful. I was warned not to buy from them and yet I went foolishly because of my affinity for Honda and the fact that they were close to where I lived. I went there and the guy tried to sell me the car for $1, 500 more than what I saw on the internet. When I told him I saw it for that price he said "well that price does not come with Honda warranty." I went back and forth with him for couple hours until he finally acquiesce and offered me the warranty at the internet price. I thought this was all over but no. When I went into the office to set up financing along with a $12, 000 check I had, I knew the ball was in my court so I took it easy and allowed the guy to set up financing for the remainder. The total price would have been around $19, 000 (including LoJack - which they hiked up in order to get something back from me). Anyway when he finished and ask me to sign I saw over $24, 000 - they tried to sell me everything Honda has got. I told him no and he tried everything to deceive me but I was holding serve - because of the big check and the enthusiasm about leaving with the car. At the end he gave me a high interest rate and I thought I left with a good deal.
That is not the end. i got a ticket from the police saying that the car tint is too dark. When I contacted the manager he told me that they are not liable for that and the only thing he will do is remove it. He will not even provide me with a letter stating that is how I bought the car. We hang up and he has never returned my call. The sales guy I bought the car through did not even have authority to prepare me the letter as he has to get permission from this boss who did not care less. I went to their office one evening after they told me I could come in and everyone was gone except this one guy who was busy trying to "rip" off another customer and never came to my assistance.
Anyway I will never go to their office again and I encourage you to please be careful when you do.
They even gave me a wrong set of second key for the car and no attempt has been made to replace it. All they do is continue to send me emails to come n and buy another car.
Please be aware of practices like these. I will never shop there again.