|
Cheated in Illinois
February 1, 2009
32" Flat Screen Television died
Contacted White Westinghouse Customer Service on December 8th, 2008, and told them the 32" television purchased by my husband for $600 refused to turn on. Tried everything they suggested and it was dead. I was told by the agent they had been experiencing problems with a particular part on the television and the supplier had gone out of business so they would replace the tv. I was issued an RMA number, told they would replace the television if I shipped it back, and very politely treated. Finally got it shipped via UPS at a charge of over $100. UPS took forever to get it to White-Westinghouse, attempted deliver to them but WW closed for Christmas. The television was delivered on 1/5/09 but as of 1/23 it STILL hadn't been "checked in." I've contacted their Customer Service MANY times via e-mail and always received the same "sorry for the inconvenience" e-mail back, but no helpful response. Also have spoken to Customer Service on the phone and this last time was told they would make sure it was checked in and "guess-timated" a tv would be shipped out to me very soon. Well, still no television, and again I've received a "sorry for the inconvenience" lame e-mail. I'm contacting the Illinois Attorney General, Chicago Tribune consumer Assistance group, Better Business Bureau and FTC to file a complaint. THIS IS RIDICULOUS. White Westinghouse should fulfill their promises ASAP and stop jacking around consumers who pay good money for their products.
|
|
|
January 9, 2008
Terrible quality product!
I bought two of the same lcd tv's made from White Westinghouse. The first tv had little red dots on the screen within weeks of purchase. The second tv made a loud popping noise and shut off, and would not turn back on. When I contacted White Westinghouse they said that I would have to pay for shipping; which would total to over 90 dollars. They were hard to deal with and would not budge on shipping, the product was still within the warranty period. I couldn't understand why I was forced to pay shipping. White Westinghouse then informed me that it could take up to a month for me to receive my television. I have had similar situations in the past with other companies and they paid shipping, and most of the time very easily to deal with. When I tried to complain directly to White Westinghouse I found they did not have a complaint department, go figure.
|
