I tried to setup our new house telephone and internet service via WhiteFence. I asked the rep to have my existing number transfer to the new address last Saturday. I was told it would be taken care of, and somebody would contact me within 24 hours to confirm the order. NOBODY FROM WHITEFENCE CALLED ME SO FAR WHATSOEVER. I had to call them everyday for the last six days to check the order status. Everyday I had the same answer that the order was in process and no other information that they could provide me. On the sixth day after my initial purchasing on the web, I called its escalation dept and was given a Verizon 1800 number to call to resolve my problem. That number is simple not a working number. Then I found the right number myself on the internet. Called Verizon and have my order re-done. Then I called WhiteFence again to cancel my order placed through them. I was told that because the order was STILL IN PROCESS as WhiteFence rep she could do nothing to cancel the order until it was confirmed. Otherwise (I was told that) I could call Verizon directly to cancel the order. She gave me another 1800 number which was different from the earlier one given by the other rep. 1800 4279977. This number was not in service. I am fed up with WhiteFence rep's extensive knowledge of nonworking 1800 numbers. I have omitted large amount of information regarding how frustrated it was for those six days that I had to call WhiteFence to find out the order status with these hopeless reps, besides we had a 911 medical emergency yesterday in the house without a land line. Those reps just did not know what they were doing. DO NOT EVER USE WHITEFENCE SERVICE IF YOU HAVE ANY OTHER OPTIONS. It is just a middle man who has no clue, no responsibility and no knowledge of a working 1800 numbers for the service provider it is selling. VERY SAD CASE!!!