I forwarded the following email to Larry, a representative for Whitening Brites
I did not overlook the terms and conditions. Did you not look at the attachment I forwarded? I sent an e-mail to the company canceling the product BEFORE the 15 day cancellation date. The 2nd e-mail I send to the company was because I received NO response to the first e-mail. When I sent the 2nd e-mail [after the 15 day period] is when the company send me 2 e-mail response back. I never received a response to my 1st e-mail to the company. I have attached copies again for your review.

-----Original Message-----
From: Whitening Brites [mailto:[email protected]]
Sent: Monday, June 22, 2009 11:49 AM
To: Wright, Alice
Subject: RE: FW: Attached Image (#6164-137269777-9610)


Dear Customer,


We regret that you overlooked the terms and conditions which were provided to you on your order page (www.WhiteningBrites.com/order.aspx). We ask that you take a moment to review this page and note that the Value Auto-Ship program is described in full detail about an inch to the right of the fields which you input your payment information into. Additionally, the terms are listed in their entirety at the bottom of this page, followed by a ?check box? in which we ask for your binding agreement that you understand the terms and conditions. Please note that our order system cannot issue you a free trial of Whitening Brites unless this box has been checked as part of the order process. Most of our customers do, in fact, either cancel their subscription within their trial period, or go on to receive our product on a monthly basis.


Sincerely,

Larry Fischer


-----Original Message-----
From: Wright, Alice
Sent: Jun 19, 2009 6:13:15 AM
Subject: FW: Attached Image


Yesterday, 6/18/2009, I received another package from Whitening brites after I had cancelled my order. I called the 888-246-2140 and mentioned that I had cancelled the order. The consultant said that she would cancel; however, this order was sent out before I had cancelled within the 15 day period. She suggested that I go on line and email you.

I have enclosed my e-mails and Whiteningbrites response regarding the cancellation. Please note I send in two (2) e-mails because after the first e-mail, I tried to call to confirm the cancellation, but missed the business hour so I sent the 2nd e-mail and received two (2) confirmation e-mails. I would like to be reimbursed the $88.97 that was deducted from my account.

I cancelled the order because I have not had a chance to even try the product, nor did I receive any instruction with it the kit and before I make the financial commitment, I would like to see if it works for me. Please advise regarding next steps.

To all that have been scammed by these companies, I just got off the phone with my bank and here is what they told me to do:
1. They faxed me fraud papers from the bank
2. I filled them out and had to file a police report and put the officer 's name and police report number along with police department phone number on the form.
3. I had the form notorized.
4. Faxed the forms back to my bank; they reimbursed me my loss.
5. The bank is now going after the company.

On my own, I contacted the California Attorney Generals Office and The United States Postal Service.

I hope this information helps you. Also, please cancel your debit card and get a new one issued.

the tooth whitening product hurt my teeth. I want to return the automatic shipment of there product back to this company but I was told to go on the internet to this site and submit a complaint.

Called to cancel after free sample was received. unable to get through. Then finally did reach them and also used website to cancel. I was still charged for product per automated monthly charges. When I stated I was contacting my bank about unauthorized charges they said they would no longer negociate with me if I did that. What a money stealing scheme!!

I wrote to this company after it was recommended on a local news website. Today I discovered my account was charged 88.97 for something I did not ask for from this company. I wrote to 2 different co. that day and both of them have done this. The second co. charged my account 9.99. Please advise where do get help with this.