Whitesmoke

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Category: Entertainment

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United States

Whitesmoke Reviews

ffremont March 29, 2011

NOT A TRUSTED COMPANY- Be careful

I bought an update to my whitesmoke grammar check for $59.00 through the web.
After a few minutes I received a call from "James Bentley" offering a 30 days trial for a GOLD version.
The call was terrible and I barely could understand him. I told him but he continued talking and talking. I asked for the COST and never gave a direct answer telling me everything would be send on an email. I asked to call me to my land line phone but he continued talking and finally he transferred to his 'boss'. The same problem with phone clarity. I couldn't understand him either and he agreed to call me back on my land line. When he called I again asked the cost and he told an email would explain everything and hanged up.
Immediately I called my credit card company and learned that a debit of $1040 was processed in my account from whitesmoke. From $59 to $1040.00. What a deal!
I received the email confirming the charges. I contacted whitesmoke through the chat because the phone was impossible to understand (they use internet phone probably from outside the country) and they assured me someone would contact me.
Nothing so far. All my efforts to cancel (I have 30 days money back warranty after all) was in vain.
I called the credit card and started a dispute. I also put a complain on BBB.
This company shouldn't be in business. There are so many complains on web and on BBB. The credicard company should check these companies and not accept any charge before confirmation.
I hope this can stop people to buy from them. I wish I had looked on internet before doing my purchase. Lesson learned!

Donald February 26, 2010

Beware

I have purchased a software from the company WhiteSmoke, Inc on 2-10-2010. WhiteSmoke is a Writing Assistant Software.

The WhiteSmoke is advertising their product to be the best on the market.

According to the Company, software supposed to be working in all the Windows Formats, including the Micro Soft Internet Explorer 8. After I have installed the software on my computer, I have noticed to have a problem running it in Internet Explorer 8.

The software was lockup in Internet Explorer. The first thing I did, I reinstall IE 8. After reinstalling IE 8, I still had the same problem for it to work properly.

I had contacted the WhiteSmoke support via their email to let them know about the problem I had with their software.

The answer I got back was, to reinstall the software. I did reinstalled software according to email I have received.

After that, I still had the same problem for it to work in IE 8. I had sent a three (3) different emails concerning the same problem, I even used toll free number, which is listed on their web site. According to their web site, you can use the number to contact their tech support. After numerous tries to contact their tech support I had to give up.

Every time the recording will come up and tells you to leave the name and phone number, for them to call you back. The problem with that is, the recording also tells you the mail box is full. How can you leave any kind of message, if a mail box is always full?

On 2-23-2010, I finally called to their sales line and talked to live person.

I gave them my phone number, so someone can get back to me.

This is the Company that sells software and advertising that they are the best.

The WhiteSmoke, Inc is misleading Consumers with falls advertisement.

As of 2-25-2010, I have not heard back from WhiteSmoke support about my issue with their software.

BEWARE of companies like WhiteSmoke!