Alright so I'm gonna break down the pros and cons of Whoopass without going into boring detail. Also important to note, I tried to write a review for iVouch.com about Whoopass but reviews are only allowed BY INVITE ONLY FROM WHOOPASS so no wonder they are all good reviews. Pros: their customer service respresentatives are excellent, very respectful and understanding and pretty fair in giving back money or a discount if they were in the wrong. They never blamed me for anything and tried to be fair. Cons: Our first order came in and it was perfect except for a huge chunk missing from the side of my head and a gash across my knee. When we asked for a replacement they gave us one (3 weeks over when they said they would but we got a fair discount) but this one had a much smaller head, of cheaper material (plastic), and the head was looking to the right! At this point, me and my fiancee wondered if it was worth it to ask for another one but instead they let us keep both mediocre/dissappointing bobbleheads for free which made up for it to me. Talking to the manager, i found out that our first model was made of polymer clay from Mexico (which they are no longer producing from) and that they only make plastic models from china and the u.s. now. The bobbleheads look like me but after seeing the first bobblehead, I can't settle for the smaller, cheaper plastic. I don't like to complain but I like to let people know what they can expect. The people were great, the product was not.

I decided to have a custom bobblehead made of my friend. She is Chinese and has East Asian features. The doll does not look anything like here and is of very poor quality. They obviously painted another doll on their website so that it would have black hair. The painting was done very poorly and the lettering of her name was crooked. When I asked to have the doll remade they said they would charge another 25$ and do not offer refunds. I would suggest that if the doll you would like does not look like one of the dolls on their website then don't order from them.