I gave a $250 deposit for my furniture, months later I received a letter saying that the business was going out of business, and they were not able to give me my furniture. However they never gave me my $250 back.

On the 2nd of January, 2006, I began calling customer service to tell them that the sofa set was defective. The loveseat came unraveled at the top seam and has a 12" gap with filling exposed, other threads about to unravel. The sofa has one cushion seat with lighter, discolored fabric, the cushion seat and back are buckled with bad wrinkling of the fabric. The seat is about 1 and a half inches lower thsn the adjoining seat cushion due to the collapse of filling. In spite of leaving repeated messages for customer service to return my call (always got a voice message)they never did, so I went to the Pasadena, Ca. store to request assistance. The store clerk, Myrna, said she promised I would hear from them within 24 hours. I had to call her after 24 hours lapsed to tell her there was still no call from customer service. They finally called on the 10th, and told me I could not get a technician out to make a report until the 26th. They said the technician would report his findings and the matter would be resolved within 3 days. When I did not receive a call confirming the appointment, I called the store again and was told it was for the 27th, not the 26th. A technician did arrive on the 27th, took pictures and said it was obviously defective merchandise abd that it would be resolved in 4-5 days. When 5 days elapsed and I heard nothing, I called customer service again and spoke with Michelle. She told me I should have been told 7 to 10 days, not 4 to 5. She promised me she would have an answer for me within 24 hours. This was on February 2, 2006. I heard nothing. On February 4, 2006 I went to the Pasadena store and spoke with Xavier, who said he was the store manager. He told me he d have it resolved by Monday, February 6, 2006 at 1:00 pm. No response. I called Xavier twice that day, he told me he had emailed customer service twice and got no response, but would not be in the store again until the 9th, and would work on it then. I told him it was not acceptable. My husband called him back to request the contact name of a person at corporate level. He claimed he did not have a name but we could call the store on the 7th and ask Kelly for a name. Meanwhile I have badly defective merchandise on display in my living room with no resolution. I was told they would not refund, only exchange. I told them I did not want more poorly made furniture.

Just before purchasing my double recliner loveseat at Wickes, I was shown a "liquid repellant coating" that could be applied; and the product was demonstrated to me on some scrap material (the same meterial of which i was purchasing) and shown to be a very substantial repellant of liquid.

The cost was around $150, as I recall; and i did pay to have that repellant applied.

Several months later i spilled a glass of water on the furniture and the liquid was soaked up "as if by a sponge"!

I was extremely ill at the time and was not able to deal with Wickes re: the fact that they obviously had not applied the repellant coating.

Now they are going out of business! As such, there is no way to resolve this situation. I have no viable recourse.

It's no wonder they are going bankrupt!

~ Ann L. ~

I agree that the customer service is horrid! i was wondering if anyone took their complaints to the Better Business Bureau or to your state's attorney General to help resolve the issues? perhaps they've not been feelin' the pain. There should be some recourse. have they no shame?!

Poor customer service and delayed furniture delivery. Stay away from them!