Wig Salon

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Category: Lifestyle

Contact Information
940 Lincoln Road, Suite #209 , Miami Beach, Florida, United States

Phone number: 305-672-3131
wigsalon.com

Wig Salon Reviews

tinydancer October 27, 2010

EXCHANGE

In May 2010 I ordered 2 wigs from Wig Salon's website. The color on both was extremely
different from the way they looked on line and 1 of the 2 wigs appeared used. I promptly returned both and asked for a refund. Joseph Estes (owner?) told me they did not give refunds but "since I had returned them immediately, he would for-go the restocking fee and allow me to reselect. One wig was sent - in the wrong color and I have been waiting ever since for the second one (5 months!) Actually, I received a 2nd replacement 2 weeks ago -
AGAIN in the wrong color and he tried to pass that off as my mistake instead of his. Luckily,
I had the email I had sent in which the color I wanted was stated twice and so he finally
agreed that if I sent the incorrect color back he would replace it. I sent it priority mail but have been waiting 2 weeks for my replacement. His staff is friendly and helpful but he is
condescending and really does not want to give any service at all. If you buy from this website be prepared for a long and arduous battle if there are any problems!

Barb Zonitch February 13, 2009

They Do Not Stand by their Word

On 1/20/09 I received email confirmation of a wig I ordered through Wig Salon. The wig was received at my home address on 1/26/09.

On 1/26/09 I emailed Wig Salon asking for a return authorization since the color was far from the depicted color on the website. On 1/27/09 I received an email from Jamie who stated that it was a Clearance wig and there were no return or exchange rights with the wig. But, Jamie also wrote, "since this is your first order with us - i am going to try and see what i can do -". He asked that I call him and provided a cell phone number.

I called him on 1/27/09 and he asked me to forward a picture of myself which I promptly did. On 1/29/09, I forwarded another picture with the email of 1/27 and asked if he had any luck in his search for a wig for me. On 1/31/09, I emailed him again. On 2/3/09 I emailed Jamie's original email with subsequent ones to no one in particular and asked if anyone could help me.

On 2/3/09 Alice replied stating, "Let me know which one you like and I can give you my personal opinion about the color." I replied on 2/3 09 asking her if a particular wig came in a color similar to mine. On 2/7/09, I emailed her once again with no response.

On 2/10/09, I again emailed Jamie asking for help. I emailed him again asking if his lack of response meant that I was stuck with the wig. No response. On 2/12/09, I sent another email which included previous emails to no one in particular asking for help. Again, no response.

Their lack of response to a previously stated offer to help indicates to me a total lack of veracity and commitment to customer service. This experience has certainly destroyed any faith in online purchases again.

Do not buy from WigSalon.com.

Sincerely,
Barbara Zonitch