When I received my package from wigs.com it only contained 2 of 3 items. On the shipping receipt it listed the last item as "backordered" with no estimated shipping date. This is the response I received today to my inquiry about the missing item:


Hi Rachael,

Thank you for contacting Beauty & Hair. We apologize you did not receive your order in full. The item does not appear to be on backorder. However, there did appear to be a glitch or issue in our system causing the order to not be processed correctly.

In order to better serve you, please call us directly at 1-800-581-2001 (outside of U.S., please call 1-214-443-4848), Monday through Friday, 8:00AM until 6:30PM Central Time.

We look forward to hearing from you!


Thank you,
Customer Service Team
beautyandhair.com
U.S. (Toll Free) 1-800-581-2001

SO, I called the company and was promted with a directory. No operator. No name. Luckily I had found this site with a contact name for customer service. I am waiting to hear back. I think it is terrible to take someone's money, send a partial order and then give the run-around.

I ordered a product online. I did not find out it was not available until 9 days later. %Then when I tried to reply, , no one answered my email for another week. They responded by telling me that the product I orderd was to be shipped the next week. that was 10 days a go and I still have not received my product or a reply from my enquiries that I have made during trhe process. I am appalled with their customer service. I have dealt with this company for sometime and have never found the customer service to be so disgusting.

It is my money and I need to know what they have done with it. We are talking hundreds of dollars here. Here is a copy of the first email received after my initial order on 04/20/2010 dated 4/29/2010:

Expected Availability Date: 5/6/2010

Dear, Tracy

Your item(s) listed above is on backorder. The backorder date noted is your expected shipment date. You have been placed on our backorder list to be among the first to receive this item when it comes off backorder. The most expedient way to receive your item is to remain on the backorder list, you do not need to do anything further. You will receive your item as soon as it becomes available.

If you do not wish to remain on the backorder list, or if you wish to choose an alternate style or color, please reply to this email and give us your new choice. We will process your request right away!

If you need assistance with your purchase, please take advantage of our licensed cosmetologists available to help you during business hours, Monday thru Friday 8:00AM to 6:30PM (CST). Call TOLL FREE 1-800-581-2001 and Press Option 1 for Sales. You may also email [email protected] with your request. To expedite your request, please make sure to reference your sales order within your email.
Thank you,

Customer Service Team

beautyandhair.com
U.S. (Toll Free) 1-800-581-2001
Outside the U.S. +1 214-855-1212
Fax 214-722-1230
wigs.com | extensions.com | hairpieces.com

I wear wigs for a medical reason and when Wigs.com sent me out a humar hair wig that was falling apart, hair falling out without even touching it, I had a warranty on the wig for 90 days and when I called them they said the warranty didn't apply to that wig, even though the warranty card came in the box, they said it was all my fault, so I contacted Dicks Mastercard and they said send a letter with a postal reciept which I did, I waited 2 months and never heard a response, I called and they said they never recieved it, I said I had delivery confirmation that they did and they just said sorry, could you send it again, so I did. Finally after waiting 6 more weeks for a response, they sent me a letter that stated sorry, that company doesn't offer refunds- WTF- No kidding-thats why I was trying to get a charge back- Duh- We have spent over 50, 000 on that card and they can't back me up for 1 returned purchase?