On December 8th, 2009, I called Wild Blue to inquire about their high speed internet services after researching them on the web. Everything sounded great, I compared them to HughesNet. Of course, Harry of Wild Blue assured me of how much better and cheaper they were than HughesNet and they had unlimited internet access with no contract, unlike HughesNet. I also informed Harry that this was a Christmas gift and that I needed it installed by Christmas, which he stated that it would not be a problem that there services are installed within 10 days of ordering. I then ordered their services with order number 64641 and was told that I would have an installer contact me within 24 to 48 hours. After 48 hours, no one had called so I called them back and was then told again that an installer would call within 24 to 48 hours. I explained that I was already told that 2 days ago and that I needed this installed by Christmas. They did have an installer call me that day, which was December 10th, 2009 and also the day that I received the equipment from them by UPS. The installer set a date to install for December 22nd, 2009 and I agreed. On December 22nd, 2009, the installer called and cancelled due to the weather, I was disappointed but totally understood since there was a foot of snow where this installation company was located. I was told that they would call back in a couple of days to re-schedule. Well, finally on December 28th, 2009, I contacted the installation company and inquired about an installation date and was told that it was a short week & that it would be after the first of the year before installation, again disappointed. Called Wild Blue installation Dept. on December 29th, 2009 and asked them if they could get me an installation date from this company, after several excuses, I told them that I would cancel this order if I could not received an installation date, of course, I was told how wonderful their service was and I explained that it did not matter how great they were if I could not get their equipment installed. I was then offered a 20.00 dollar gift card and 1 month of free service if I would agree to wait for installation, I agreed reluctantly. I received another installation date for 01-04-2010. On 01-03-2010, I received a confirmation call for installation, I was so excited. Then the next morning, 01-04-2010, I receive a call to cancel my installation - it was too cold- I was very upset. I told them that it was winter and that it would remain cold til spring and that I was no longer waiting and that I was tired of arguing for installation and tired of calling them and getting a run-around. I told them to cancel my order, again I was told how great their services were and that in the rural area that I live in that I had no other choice but them. I told them that I could call HughesNet or keep my dial up - it may not be fast but at least it worked. They totally downed HughesNet and kinda laughed about my dial up and said that they were all that was available to me. So, I got ticked off and told them to cancel my order and that I wanted to file a complaint. I was then told of what all I would have to do about sending their equipment back if I cancelled, I cancelled anyway and was put on hold for someone esle to give me Ups info for returning the equipment, then they hung up on me, which I called back and the smae thing, I ended up calling back 4 different times and being put on hold and hung up on over and over. When I called again, I asked for the complaint department and was told that my order was cancelled and that I could not file a complaint. So I called agin to reinstate my order and was told that I could not do that, that I would have to go thru sales again to be reinstated. Sales told me that they could not reinstate my order, that I would have to start over with a new order and that they would send my the equipment again, I told them that I already had their equipment and that it was still in the box, then I was told that I had to send that back and do a new order and they would have to ship the equipment again, by this time I was frustrated and said to forget it that I would not start all over again nor would I go thru another month of hassel with them that I would just call HughesNet. He explained to me that HughesNet would use the same installers that they do and that it would be the same with them and by the way, their services was no longer available in my area and that they would help me get set up with HughesNet and that if I were to let them contact HughesNet for me it would be cheaper than if I contacted HughesNet myself. I told him that I did not want their help that I would contact them on my own. I told him to just give my the UPS info for returning their equipment. Of course that was in another department. I explained that I had already been on the phone with several employees there for over an hour and I was tired of their run-around and if they wanted their equipment back then they could contact me with info. I was then informed that if I did not send it back then I would be charged 300.00 dollars. I told him that I did not care to give it back but if they could not give me the info to send it back then they could deal with it theirselves and was not wasting any more time with them, they knew where the equipment was and they could send UPS there to pick it up, again I was told I would be charged for 300.00 dollars. I told him that I would file a complaint and I would contact the Better Business Bureau. Today is 01/05/2010 and no one ever called with the UPS info. I did call HughesNet yesterday and signed up with them, I have an installation date of 01/11/2010, I explained to him of how I was treated for the last month by Wild Blue and he assured me that they would not treat me that way. I hope not, but time will tell. Wish me luck with this.

Thank you,
Cathy of Kentucky