Williams-Sonoma
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Category: Websites
Contact Information
United States
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Williams-Sonoma Reviews
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July 4, 2008
Extremely uncomfortable experience
I always go into Williams and Sonoma each time I visit the Christiana Mall. After my visit on Tuesday I will not be returning. I came and picked up a bottle of mixer, the store clerk immediately told me that I needed to put the bottle at the counter until I was ready to purchase it. I shrugged it off and browsed the store, then I was told that perhaps I should look at the sale items along the back of the store. Which I still continued to ignore the man and browse until I was FINISHED. Unfortunately the man continued to follow me closely the entire time I was there, until I finally did leave. I waited at the counter for him to only ignore me and help another customer. If you have not figured it out yet I am African American and the lady he helped was Caucasian. Luckily for me there was another clerk there that was willing to help me, and thanks to her not only did I get out in a timely fashion, but she was extremely helpful and friendly. I shutter to think how my experience would have ended if she had not been there. That was the first time I had that problem at the store and unfortunately for them it will be the last time that I will be buying anything from the store or the web site. I was treated completely different by the one sales clerk simply because of the colour of my skin, the other lady did not get the same treatment I received at all. I wrote the company and not heard anything back yet.
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December 1, 2007
Poor customer service
Williams-Sonoma just sent my order to the wrong address. When I called them to let them know and hopefully obtain the items in my order they left me on the phone for over an hour and a half and then they told me after that if I want to obtain the order I placed a week ago I will have to call stores around the country to obtain the items myself! So much for customer service!
The customer service manager came on the phone with a condescending attitude that she really didn't give a *** about the fact that they didn't deliver. She was mostly bent on making sure that I knew she was better than me (by the way I rather doubt on her salary she could clean my house) and my order was the least of her concerns. So all I can say is this attitude comes from the top. They have nothing but contempt for their customers. I'm just letting people know that they are NOT CUSTOMER friendly even though with the prices they charge they should at least be better than KMART they are not!!!!!!!!! They have the audacity to sue Target and Kohls for copyright infringement, at least they deliver!!! Maybe if they focused more on delivering what they sold, sales might be better !!!!!! I'm, sorry but I felt like I was treated rather badly and I want it out there!
With all this, how do they stay open? Their products are sold other places and cheaper and with such poor customer service they must have morons for customers! Granted, I was one until today!
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November 2, 2007
Shipping practices leave much to be desired
Williams-Sonoma - www.williams-sonoma.com
I ordered 7 items from them on 10/19/07. I was told that I would have all items by 10 /25/07. I rec'd 2 items on 10/23/07. One of which was packed in a plastic tub with two cooling packs that had turned to water. The box that is was packed in was way too large for the item. I could have put in 20 tubs that's how big it was. On 10/24 I rec'd 3 of the items in one box. They were ok. I also ordered 2 rolls of link sausage. After a phone call to them for the second time I was told that they would ship on 10/29/07. I said no way and cancel that order. They are supposed to send me another tub that was in the big box but who knows! They are very nice of the phone but they're shipping practices leave much to be desired. I told the girl on the phone today that I would never order from them again. Who needs all this hassled of mail every day and some of it spoiled.
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