williams sonoma
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Category: Services
Contact Information
United States
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williams sonoma Reviews
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duchessweis
July 9, 2011
Bad service shopping
I visited the Williams Sonoma store at Yorkdale Mall in Toronto on November 17. They did not have the knives I wanted so i asked them to order them. They said it would take 1-2 weeks. I received a call on Dec 3 (just slightly more than 2 weeks) and was informed the knives had arrived. I said I would come in on Dec 9 to pick them up. I went on Dec 9 (fought the insane XMas traffic) to get the knives. The staff tried for 20 minutes to find my order and could not. The woman asked me to wait while she helped another customer before she looked further. It was more important to them to position staff at the entrances (to watch for theft) than to help make a customer happy. I wanted to buy 2 iron clad sauce pans but I walked out with nothing. I have spent thousands of dollars in this store over the past 2 years. I will not return.
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MARESIDENT
September 4, 2009
False/Misleading Advertising
The Williams Sonoma May 2009 catalog lists a 3 1/2 quart Dutch over (item 75-8473563) on sale for $99.95. When I attempted to order the item both online and over the phone the WS representatives listed the price as $185 for the color I was looking for. WS customer sales representatives refused to honor their own advertised price and stated that the sale price was restricted to colors of those 'pictured' on the catalog page even though there were NO Restrictions to that effect on the advertisement. Further the specific description of the item listed for sale for $99.95 cataloged all the colors available. I believe the add is deceptive and a simple bait and switch.
After emails back and forth with WS Customer Service, they refuse to provide the product for any price except the $185 price. This is not how you treat a long term customer (been buying EXPENSIVE items from them for over 15 years) by not admitting you designed the catolog improperly or make good on the advertisement error.
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June 4, 2008
packaging
Just thought I'd share what just happened to me...
To whom it may concern;
I am writing in regard to a shipment I just
received. I received as a gift a Williams Sonoma paperback cookbook from a
dear friend. While I would otherwise like the cookbook, the manner in
which it arrived was APPALLING! The paperback cookbook was maybe 9X9X1,
but it came in a HUGE box (that was 15X15X15) which was FILLED with packing
material. I happen to be in the catalog business, I own one, and I have NEVER seen so much waste. I can assure you no one likes to receive items packaged in this manner. It is extremely wasteful, absolutely unnecessary and obviously enormously environmentally unfriendly. This experience has encouraged me to not want to place any orders from you in the future, and
to certainly encourage my friends to do the same.
Hoping you have a valid excuse.
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