Wilmington Finance
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Category: Business & Finances
Contact Information
United States
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Wilmington Finance Reviews
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Thomas J
March 25, 2011
Difficult company to deal with
I have a loan with Wilmington Finance and I would like to warn everyone NO to do the same mistake. It's difficult to deal with this company. Recently my checking account was shut down by my bank for a few days due to a fraudulent activity there. As a result, a loan payment was sent three days later and arrived two days after a due date.
I received a late fee from Wilmington Finance, and when I contacted my bank, they provided me with an explanation letter that I sent to Morequity to get my late charge removed. My bank also sent this letter to two other companies which checks arrived late that months. They removed the late fees but not Wilmington Finance (Morequity). They told me that my bank needs to credit me this late fee because it was their fault. I wish I could leave them now, but I am stuck with them because of their 3 years pre-payment fee. I hate that!
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August 28, 2007
Poor service!
It was only after we went thru all my financial details for a 10 K loan to upgrade my kitchen/bath that the lender mentioned I would need another home appraisal. From all the other info. it became clear, a personal, no hassle loan from Bof A would be simpler and without fees and hoops and I told him so. I had mentioned I as going out of the country and came home to a mailbox full of messages which I did not reply to as I had thought I had made myself clear I wasn't interested.
He finally got me on the phone , told me I was rude for not calling him back and again I repeated that we had concluded our business with our first conversation, please don't call anymore. Thank-you and hung up. He immediately called me back which I let go to voicemail and now have a message berating me and stating that he had "submitted my application as a denial which will now negatively impact your FICO score for being unprofessional and not calling me back." I have excellent FICO scores and this arrogant bully is going to malign me because I didn't want to do business with him? Why would I want to- he just verified that bad feeling in my gut when we first spoke.He has since mailed me applications with report numbers I never asked for in the first place.
I would like a customer service address I can mail my letter to as the one on their website is defunct. I am also sending a copy of the letter to the FTC as I don't believe this man should have the credentials to tamper with anyone's credit because his ego was bruised.
Regards,
Kathryn Hood R.N.
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October 16, 2006
Screwing consumers
My complaint with them is that they tried to get me a loan and assured me that even though I had filed bankruptcy over a year ago, I would not have problems. I paid $300.00 for an appraisal on the home I was to buy. I had lived in this home and had it financed under a Land Contract for 3 years. This proved I was a responsible lender. I lost my family business and that is why I had to file bankruptcy. I was stuck with business notes. My debt history was excellent until then. This loan officer had no problem with my situation. At the last minute he said he couldn’t do the deal because I had filed bankruptcy and was too much of a risk. I was flabbergasted! He told me this after I had sent him tons of personal information and paid $300.00 out of my own pocket for an appraisal. The guy was off base from the beginning. I filed a complaint and sent all of the documents to them of email correspondence I had done with this loan officer to the customer service department. I was assured by this fellow that I would get a refund from Wilimington Finance of the $300.00 for my troubles. It has been months since the customer service rep told me this and he has come up with all kinds of excuses to not pay me. I am now submitting my complaint and hope Wilmington Finance gets the message they can’t keep screwing the consumer. Especially people who are struggling financially and can’t afford to pay twice for appraisals to get a home loan.
Thanks for listening,
Lee
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