I have had problems with the above mentioned Wimpy on two occasions. On the most recent occasion, I went in with a friend from overseas for breakfast. We sat there for approximately 15 minutes without our table being cleaned or acknowledgment from any of the waitresses that passed by during this time. Patrons that came in after us were seated, had their tables cleaned and their order taken. Upon asking one of the waitresses why we were still being neglected after 15 minutes, she responded in a very rude manner that, this was not her table. I continued to sit for another 5 minutes waiting for a waitress. I there after left the area and asked to speak to the manager. I told the manager that the waitresses have a bad attitude and that we are now leaving as we waited for approximately 15 minutes whilst patrons that came in after us were seen to. The manager responded by saying :THAT'S FINE, YOU MAY LEAVE IF YOU WANT. I'M SORRY, and she smiles. My question to wimpy is, Is this the type of image we create as South Africans? Is the customer not of value anymore. I am deeply offended and embarrassed that my friend had to leave with such a bad impression of South African customer service.

Wimpy Monte Casino must surely take the prize for the being the worst of the worst - service and attitude, the waiter was so helpful and apologetic but the manager and kitchen staff no words to describe - 1hour + for food and then frozen - no apology - how are they going to cope in 2010 visitors are in for a rude awakening at that branch.

On sunday 4th October we enjoyed a delicious lunch at the Arbour Crossing, Amanzimtoti branch of Wimpy. We choose Wimpy most often for the play area as it allows our 2 year old some freedom while we enjoy a lunch. The play area was empty and my 2 year old is not yet confident on manouvering through the system without someone to show him the way. In order to empower my son(and give my husband endless giggles) I climbed into the play area to show him how to climb through the various sections. I wanted to show him how to get to the 'ball' structure on the end as he would have been able to see our table from there. As I entered the tunnel leading to this ball I was overcome by the smell of urine! I stuck my head forward and saw a 'puddle' in the base of the ball with old food debris floating in it. I immediatelly removed my son from the play area and found other ways to entertain him during our lunch.

While I understand the practical implications of staff accessing this pay area I feel it is imperative that a childrens area be checked and cleaned regularly to ensure a high hygiene standard is maintained. We will have to think twice before allowing him in the playzone again!

We went to Wimpy in Eastgate for breakfast last Sunday. Ordered two double up breakfasts and a plate of chips. The second plate breakfast didn’t have bacon, the waiter Vusi didn't even notice! We also had to remind him of the plate of chips we ordered, it got there just before we finished the plates of breakfast. Vusi then disappeared again, I asked one of the other waiters to please call the manager and the manager never came to our table. The service was unacceptable, we'll never eat there again!

Yesterday at 10.30am we went for breakfast to Wimpy Parkrand and after placing our order (A very slow process as waiter did not really understand) we notice that the free mug promotion flyer and as this was the same breakfast we had order, called the waiter explained situation he merely replied you should said so cannot change now? decided to leave it then but we food arrived it was bad ie Small portions, cold chips hard eggs(when meduim requested) and toast small, seems that this branch of Wimpy is on a cost cutting drive as being a regular (weekly Sunday) client at another branch this is not what we receive from other Wimpys.