WinCo Foods

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1 stars
(14)
Category: Lifestyle

Contact Information
2855 Northtowne Ln., Reno, Nevada, United States

Phone number: 775-331-6966
wincofoods.com

WinCo Foods Reviews

unbelievable86 July 13, 2011
Rude Sean
I just called the Winco in reno at the Northtowne Shopping Center around 8:46am to see if the shasta cola was still on sale for .58 cents, and was spoken to on the phone like a child by an employee who called himself Sean. This of course will not stop me from shopping there because i love the prices and product quality. But when I told him I go there every week and was planning to be there to purchase some, he did explain to me that he wouldnt know because he had been off for the last 5 days, and if he would he wouldnt be able to give me the price. And continued to say in a high pitched sarcastic voice that he felt really bad for me. I said i could really tell by the sarcasism in his voice. He went on to say really high pitched and and loud, "no Really I do feel bad for you." Because this got me upset, I came on line to make a complaint. Upon getting online I did see it was a company policy not to give prices over the phone, but the way I was treated by Sean is very upsetting. If this is good customer service maybe I should shop at Save Mart pay the extra price FOR GREAT CUSTOMER SERVICE. And I would like to ad that with my past 5 experience with employees at this perticular location, 2855 Northtowne ln., Reno NV., HAVE NEVER BEEN SPOKEN TO ARE HAVE TREATED ME IN THE MANNER THAT SEAN HAS AT AROUND 8:46AM. I wonder what his store manager David Dutek plans to do with this type of customer service.,

Thank you for taking the time to review this complain,

Hopefully still a valued customer
the angry wife March 2, 2011
Bad Customer Service
My husband and I had a very bad experience on 02/27/2011 around 10:15 pm:

First, on the cashier's screen I found the cashier over charged the Cilantro, I told him that and he adjusted the right price and apologized to me, it is
fine.

Second, after I paid, I re-checked the receipt and found the Onions has been
over charged to $0.78/lb, which is on sale $0.25/lb only. I came back
to the cashier and asked him to adjust the price, but he don't know it is
on sale, then he called the manager, the manager came out and said "yes,
the onions are on sale $0.25/lb", but the cashier said "the system did
not show the on sale price", then the manager inspected my onions for
one minute and said "it is not the on sale item, the on sale item located
next to the Corn", I said "yes, I picked it next to the corn". However,
the manager still said it is not. In order to solve the problem faster
and don't let the other customers are waiting I returned the onions and got the money back.

After that, my husband was very angry with me and said "you returned it
means you agreed yourself made the mistake, all other customers are
waiting for the cashier not happy with you, you did it totally
wrong!!! You should show the manager where you picked the onions to
verify it is their mistake not your mistake, why don't you do that?"

Yes, I'm so stupid, only consider other people's feeling and not protect
myself. WinCo has CCTV, I may ask the manager to check the CCTV to verify where I picked the onions. I'm sure I picked the right item, because I have been attracted by the smart big ON SALE price lable, the on sale items has been separated from regular price items as usual, it is impossible to pick it wrong. In the past, I haven't check the receipt, don't know they charged it correct or not.

My husband and I are still very unhappy, we may not come back to WinCo
anymore and will tell our friends our experience.
benjaminmorse February 15, 2011
ants in bacon bits
i went to winco on 2-13-2011 and did some grocey shopping for dinner among thes groceries i purchased a bottle of hormel real bacon pcs i returned home wer i fixed dinner and then i got the bacon peices out of the bag to put then on a baked potato wen i opened the jar ants came out everywher i feel i deserve some kind of compinsation for this it ruined a whole meal aside from just ruining my appitite and all iwas told is that i needed to bring back the bottle of antds and fill out a incedent report and get back my 2 dollars really...is that all thats going to be done i think not i want somone from the company to contact me about this matter my name is ben my number is 270 816 0119
islander99 January 10, 2011
job harrasment
Seems that they can't take time to train new employees but can threaten them. Jennifer seems to think she can harass new people . I've watched her go after a new fellow that is working with me. I thought adults worked for winco the sexual talk is out of hand on the sales floor at night. making fun of people is what the manager does best. I've been with winco for awhile they just cant seem to give new people a break ... good way to keep hiring new people so they don't have to hand out health and other benifits. They work this kid alone while we get help, There trying to get rid of him. Shame on Jennifer she is a major tattle tale and bully.
ruth gerlach December 18, 2010
food poisening
my sister and i got food poisening on meat we bought and cooked it on dec 12 2010 and had to go to the doctor for some medicine for the vomiting and neausa. the store wrote up an accident report for thier insurance company and said it will take 72 hrs to get back to us. have not heard anything back as of yet. it felt like someone reached in and ripped out my stomach.
Adam1234 September 17, 2010
low standards, no customer care
There Are hundreds of flies at the bottom of the open freezer and rusty razor Blades in the bottom of the fridge section. All kinds of products are have slits cut into them with the product going stale. If you go in there in the middle of the night you will see they pull there frozen and refridgerated products out of cold storage hours before it gets stocked. That explains how all the chocolate chips sunk to the bottom of my 5 galloon tub of mint and chip ice cream. i guess thats ok since there dirt cheap to shop. what pushed me to report this is i had a shopping cart put a nice dent in my truck and they said thell pay for it when they check the cameras, i kept harassing them to fix it but they kept telling me not to worry it will get taken care of. then 31 days later i get a letter in the mail saying my claim was denied. Then i talk to the store manager ed, asking why, he said they couldnt find anything and i asked to let me see the video and convienyently they get erased every 30 days. f*** you winco
kalizhyboo July 28, 2010
customer service
I was at the seafood counter and asked for three lobster tails. The sign read $3.98 ea, and I ask they guy behind the counter to double check and he said they were. I had a hard time talking to him, because his friends kept talking over me, asking for "individually bagged shrimps" among other things, thinking they were funny. When I was paying at the register I notice the price was over $14.00 dollars for the lobster. I went to customer service immediately after being rung up to correct the error. Chad S. went to check the price, that is when I found out they only wrapped TWO TAILS instead of three, and they charged me by the pound instead of by EACH tail. He then tried to tell me it was $9.96 for the two tails, I asked him if he saw the sign that read #3.98 each and he said yes, then asked me if I would like the difference from the $14.94 I was originally charged, I of course said yes. He gave me the difference between $9.98 and $14.94... not $7.96 ($3.98 twice) and the $14.94. When I said he over charged me again... he said "it's the tax"... THERE IS NO TAX ON LOBSTER TAILS, and even if there were, it would not equal $2.02!!! He then stormed away angry, refusing to give me the posted price, even though he saw the sign, and I had to ask someone else to refund me completely, and left with no lobster... and angry myself. THANKS FOR THE GREAT CUSTOMER SERVICE CHAD S... and the wonderful guy who ignores customers to talk to his friends behind the seafood counter!
LyfGoesOn8 February 24, 2010
Bad Employment Practices
WinCo Foods is the WORST Employer I have ever had the displeasure of coming across. Are all the other employees on food stamps while working for them too??? Is it normal for the Person In Charge to yell at new employees during their training??? Do the customers at all WinCo stores complain about the management??? Do all employees that don't have to be on food stamps degrade those who are??? Even when they have a job??? Working at WinCo!!! Do all stores hire new employees to avoid paying medical and giving the current employees the hours they need and want??? Do all WinCo's give their buddies more hours and neglect other faithful employees??? Is it common practice in a very high theft store to fire the employees for not catching a thief??? Is it ethically right to fire employees for filing for unemployment when they are only scheduled for 5-18 hours for the week when they were told at hire it is full time??? Do all WinCo's practice bad employment practices or is it just the one in Federal Way, Washington??? This is just the beginning. Sure they have great prices, but even those have been going up and I have seen the prices at Fred Meyers consistently beating WinCo's prices for many items now. The other stores are catching on to the economy and beating WinCo's prices now with great customer service and help to your pocketbook!
DBD January 27, 2010
Treated Unfairly
Ive been working at Winco Foods in Corvallis now for 5 years and the last year to 1 1/2 years my co-workers and bosses have been making these rediculous accusations; saying im not doing anything, my area is never getting completed, my orders are all late or wrong; they also say im being rude and disrespectful. They are saying and accusing me of all these things when none of it is true.
landa john November 29, 2009
Bad customer service
On November 28 2009 about 7pm I have been in town visiting and I had never shop at this store Winco before the cashier Jennifer the person in charger was very rude to me not knowing she can ring up two customers at the same time I had said that's my things, and she replied I know I am not dumb I replied I didn't say that Mame I just didn't understand why you rung my stuff up with they stuff she had develop the worse attitude to be a supervisor as I was handing her my money she yank my cash from my hand and I ask for her manager and she said she was in charge so I went to customer service and asked for the number to the main office and while I went to the customer service booth she called security on me I was not the person in the wrong she, was number one she need to get a better attitude to be in her position, number two I wonder if all they're employees is rude like that. get rid of her are your going to keep getting complaint like mine.
Yolanda from Phoenix Bad expriance in Portland Oregon

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