Very rude people work here!!!
I was contacted about a month ago AT WORK from a lady by the name of Betty. Betty asked me if this was a good time to talk and I said I'm at work but I have a minute because no one was here. She stated that my student loans were in default and they were trying to collect. I said okay but my student loans are through Citibank. She said they took over the account and that I would need to pay them $200.00 a month. I explained to her that I'm a recent single parent and I work while my child is in school. I receive no financial help at this time from the father. I asked for some information from the company to make sure that I was actually paying for a reputiable company. She said she would send out information in the mail for me. On the following Monday at work I received a call from a gentleman his name was Bryan. Bryan was calling me to inform me of a debt that he's collecting on. I told him that I spoke to Betty on Friday and that I was waiting on paperwork that she was sending me. Bryan informed me that Betty no longer works in that department and that he took over her caseload. I said well I'm still waiting on confirmation of the debt and information on your company before I proceed to make payments, he then told me that is something that his company didn't do. I said well then there is nothing I can do until you get me information. Less than 10 minutes later I get a call from Cheryl (a supervisor) and she says oh, well glad you answered the phone, I was calling to verify employment to start garnishing your wages. I was like woah...my boss was in her office behind me so I couldn't say what I really wanted to say at that time so I told her I would have to call her back. I went on my lunch and dialed the number back spoke to a Missy, I explained my phone calls that I received at work told them to not call me anymore or there will be no paychek from a job to be garnished. She told me that they have a right to garnish wages and I said I understand this all I'm asking for is some information on who and what the hell you are...she tells me to look them up online...REALLY!!!
I have made 2 payments to this company and still no information that I have requested. I called them today to ask for the status of the paperwork or anything with confirmation that I have paid this money and my balance is going down and I get the same ole crap...We don't do that...I said well why dont you cancel taking anymore money out until you can provide me with some type of receipt of payment and balance information. She then started getting really angry and yelling at me well thats just fine I'll cancel your account and send you straight to wage garnishment...we are the government we dont have to answer to a court order to garnish your wages...you work at a law firm what are you just a receptionist...If you would have handled your business like you were supposed to we wouldnt be having this conversation. At that point I was fed up with talking to her and I hung up. Less than 5 minutes later I walk back into my office and the law clerk says that some rude lady just called by the name of missy from Windham Professionals asking about who does our payroll. He told her that he wasnt sure and that she could leave her call back information. I called back and requested to speak to a supervisor and was immediately connected to no other than Missy...she starts laying into me again...I refused to talk to her..She kept saying you asked for it, you asked for it, now I'm going to garnish your wages...I dont understand how these people are allowed to talk to us in the way they do. Something needs to be done with the type of people that they employ..
Oh, and to all the Windham employees that respond to this board and tell us that we should just shut up and pay our bills...Don't hate that we actually went out and got an education (hence the student loans) and you are stuck working for a collection agency making minimum wage...PLEASE!!!