i am bringing this to the consumer first. if you bought a product that came custom made for your home, and when the product was ready to be installed, it was found to be wrong. now, , instead of correcting it the proper way, , , the company just told the installers to " cut it and make it work " . would you still want that product in your home ? ( me personaly, , , no way . i want them done right, , , for the money im spending ) i have installed a lot of windows for this company thru out cincinnati and northern kentucky that were not measured correctly, , , instead of re-ordering them, , , was told to cut the window on site ( out of sight of the homeowner ) and make it fit. some were cut so much they barely stayed together . now my question to you the homeowner would be.

would you want to know if your windows were re-cut ( rough cut at you home ) before installing them ? so you can have them come and redo them correctly.